How to Back Up an iPhone to iTunes

Co-authored by Gonzalo Martinez

Last Updated: February 15, 2023

Having a backup of your iPhone is always recommended, as it allows you to recover quickly from any problems you might encounter over the life of the phone. If you have iTunes installed on your computer, you can use the powerful built-in backup software to save a copy of all of your important information safely on your computer. You can then restore your backup any time your iPhone runs into problems. If you have macOS Catalina, you can manage your backup in Finder.

Part 1

Part 1 of 2:

Making a Backup

Download Article

1
Download and install iTunes. You can download it for free from itunes.com/download.
- Click here for more detailed instructions on installing iTunes.
- If you have macOS Catalina, skip this step.
2
Open iTunes and connect your iPhone to your computer. Use the USB cable that came with the iPhone.
- If you're connecting for the first time, you'll be prompted to "Trust" the computer on the iPhone's screen.
- On macOS Catalina, you can find your iPhone and iPhone backup in Finder.
Advertisement
If you have never connected your iPhone to a computer before, you'll be prompted to run a quick setup. This won't erase anything on the phone, it will just give it a name.
By default, your iPhone will automatically backup when connected to iTunes. The display at the top of the window will let you know if the iPhone is being backed up.
5
Select your iPhone to open the Summary page. If you want to run a manual backup, you'll need to select your device first. If your iPhone isn't appearing, see the Troubleshooting section.
- Finder - Your iPhone will be listed on the Finder sidebar. It may take moment for the button to become clickable.
- iTunes 12 - A button for your device will appear at the top of the iTunes window. It may take moment for the button to become clickable.
- iTunes 11 - You can select your iPhone from the Devices drop-down menu in the upper-right corner of the iTunes window.
- iTunes 10 - Select your iPhone from the Devices section of the left sidebar.
6
Select "This computer" in the "Backups" section. This will make complete backups of your iPhone to your computer's hard drive using iTunes.
- Note: Finder and iTunes does not back up your movies, music, podcasts, or apps. These will need to be synced again if you restore your iPhone using the backup you create.^{[1]
  X
  Research source}
7
Click .Back Up Now to begin the backup process. iTunes or Finder will begin backing up your iPhone, and the backup file will be stored in your iTunes MobileSync folder. iTunes or Finder will only store the most recent backup for each of your iOS devices.
- The backup process will likely take a few minutes to complete.
- The backup file that is created cannot be opened, it can only be used to restore an iPhone. If you need to find something in the iPhone backup file, you'll need to use a backup extractor.

Troubleshooting

This is typically caused by your computer not having enough free space on the hard disk to store the iPhone's backup file. When you backup your iPhone, it backs up all of the photos stored on the device, which can take up a lot of space. Make sure that you have enough free space on your computer to store the backup file.^{[2]
X
Research source}
2
This is usually caused by a problem with the existing backup file. Try deleting it or moving it to a new location and trying the backup process again. The file is located in different locations depending on if you are using Windows or Mac OS X.
- Windows - \Users\username\AppData\Roaming\Apple Computer\MobileSync\Backup\. You can quickly open the AppData folder by pressing ⊞ Win+R and typing %appdata%.
- OS X - ~/Library/Application Support/MobileSync/Backup/. You can quickly access the Library folder by holding the ⌥ Opt key and clicking the Go menu.
3
If you've connected your iPhone and it is not appearing, there may be several issues causing it to not show up.
- Open the Device Manager in Windows and check that the "Apple Mobile Device USB Driver" is listed in the "Universal Serial Bus controllers" section. If it is listed, try connecting your iPhone to another USB port on the computer. If it isn't listed, try uninstalling and reinstalling iTunes.
- Try putting your device into Recovery Mode before connecting it to your computer. This will force you to restore your iPhone, but it may get it to show up in iTunes.

Part 2

Part 2 of 2:

Restoring From a Backup

Download Article

1
Open iTunes and connect your iPhone to your computer. Use the USB cable that came with the iPhone. You can use iTunes to reload any of your previous iPhone backup files.
- On macOS Catalina, you can find your iPhone and iPhone backup in Finder.
3
Click the .Restore Backup... button. This will open a new window, allowing you to select the backup you want to use.
- If you have backed up different devices on your computer, you will be able to select from any of the available updates. Make sure to pick the one that you want to use.
4
Click .Restore to begin restoring the iPhone. The process may take a while, especially if you are restoring a large backup file.
- You can monitor the restore process on the iPhone's screen. A progress bar will indicate how much of the restore process has been completed.

Troubleshooting

The quickest way to resolve most errors is to update to the latest version of iTunes or macOS. Click the Help menu and select "Check for Updates" to have iTunes update automatically, or go to the Apple menu to check for updates to your Mac. If you don't see the Help menu, press Alt
2
This problem will prevent your iPhone from restoring a backup, but you may be able to resolve this problem without losing any data.^{[3]
X
Research source}
- Open the MobileSync folder containing your backup. You may need to close iTunes.
  - Windows - C:\Users\username\AppData\Roaming\Apple Computer\MobileSync\Backup\. You can quickly open the AppData folder by pressing ⊞ Win+R and typing %appdata%.
  - OS X - ~/Library/Application Support/MobileSync/Backup/. You can quickly access the Library folder by holding the ⌥ Opt key and clicking the Go menu.
- Copy the backup folders to your desktop. This may take a few minutes for them to transfer.
- Delete the folders in the Backup folder. Don't worry, you have copies on your desktop.
- Open iTunes or Finder, click the iTunes/Finder or Edit menu, and select "Preferences". If you don't see the Edit menu, press Alt.
- Select the Devices tab, select the backups, and click Delete Backup.
- Close iTunes or Finder, move the folders from your desktop back into the Backups folder, and then restart iTunes. Try restoring your backup again.
3
If you've connected your iPhone and it is not appearing, there may be several issues causing it to not show up.
- Open the Device Manager in Windows and check that the "Apple Mobile Device USB Driver" is listed in the "Universal Serial Bus controllers" section. If it is listed, try connecting your iPhone to another USB port on the computer. If it isn't listed, try uninstalling and reinstalling iTunes.
- Try putting your device into Recovery Mode before connecting it to your computer. This will force you to restore your iPhone, but it may get it to show up in iTunes.

Community Q&A

Search

Add New Question

Question

I clicked on the option "Back Up Now" under the section "Manually Back Up and Restore", but iTunes said my iPhone had disconnected even though my chord is plugged in and my iPhone is unlocked. What's up?

Community Answer

You could have a broken cable. Try replacing it or bending it a bit. A good way to tell if it's broken is to try charging your phone with the same cable.

Thanks! We're glad this was helpful.
Thank you for your feedback.
If wikiHow has helped you, please consider a small contribution to support us in helping more readers like you. We’re committed to providing the world with free how-to resources, and even $1 helps us in our mission. Support wikiHow
Yes No

Not Helpful 1 Helpful 0