How to Fix ChatGPT Login Problems & Errors: 12 Solutions

What to do when ChatGPT isn't working

Co-authored by Tyrone Showers and Nicole Levine, MFA

Last Updated: October 26, 2024 Fact Checked

Are you having trouble signing in to ChatGPT? If you're stuck in a login loop, seeing internal server errors, or can't access the login page at all, you're not alone. If ChatGPT's servers are at capacity or experiencing an outage, you'll usually just need to wait it out until ChatGPT is working again. But for other errors, there are simple things you can do on your computer, phone, or tablet to get signed in to ChatGPT. This wikiHow article will teach you what to do if you can't log in to ChatGPT, and provide simple fixes for the most common ChatGPT errors.

Things You Should Know

If you're stuck in a login loop, click the link in the verification email from OpenAI, or try signing in at https://platform.openai.com/login.
If ChatGPT is at capacity, you can either wait it out, or sign up for ChatGPT Plus.
Clear your cache and cookies, disable your ad blocker, and turn off your VPN if you're still having trouble.^{[1]
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1

Verify your account.

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If you haven't verified your ChatGPT account, you won't be able to log in. When you sign up for ChatGPT, you'll receive a confirmation email from OpenAI that contains a link. You'll need to click the link to verify your email address before you can start using the chatbot. If you haven't verified your account yet, you'll often get stuck in a login loop. If you haven't received the verification email, check your spam folder.
- If you didn't receive a verification email after creating your account, go to https://labs.openai.com/auth/login to register. You'll be sent another verification email this way.^{[2]
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- If you can't sign up for ChatGPT because you don't have a mobile phone, check out How to Use ChatGPT Without a Phone Number.

2

Wait a few minutes and try again.

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If you see "ChatGPT is at capacity right now" or an internal server error, be patient. If ChatGPT's servers are overloaded, you'll often see "ChatGPT is at capacity right now" or internal server error. You may also see the Log in button but be unable to click it. In a few minutes, refresh the page and try again.
- Alternatively, you can sign up for ChatGPT Plus, the premium version of the AI chatbot that will allow you to access the service even at peak times.^{[3]
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- To sign up for ChatGPT Plus (once you can log in), just click the Upgrade to Plus option in the left panel.

3

Log in through OpenAI first.

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Sign in at https://platform.openai.com/login. Sometimes you won't be able to sign in to ChatGPT unless you've signed in to the OpenAI platform first. If you're getting a login loop, seeing a "Too many redirects" error, or the ChatGPT tool won't load after you've entered your login credentials, signing in through OpenAI first will often fix the problem.
- Enter your login credentials (the same ones you use to access ChatGPT) to sign in.
- Once you're logged in, go to https://chat.openai.com to launch the chatbot.

4

Try the ChatGPT login page direct link.

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Go to https://chat.openai.com/auth/login in a web browser directly. If going to https://chat.openai.com doesn't bring up the login page, you don't see a login option, or you're stuck on a blank page, this trick should help.
- If you're not signed in, this page should give you two options—Log in and Sign up. If you haven't created a ChatGPT account, tap Sign up to create one.

5

Check the ChatGPT server status.

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Go to https://status.openai.com to see if ChatGPT is operational. Because ChatGPT is new and the demand is so high, there are often outages that can prevent you from logging in. If ChatGPT is down (you see a network error or internal server error), you won't be able use ChatGPT until the servers come back up.
- If you're seeing "network error" in ChatGPT's responses after successfully logging in, the bot's responses may be too long. Check out our guide on limiting ChatGPT's response length.
- If you're seeing "error in body stream," you can usually fix the problem by clicking Regenerate Response, or by reloading the page.
EXPERT TIP

Tyrone Showers
Technologist
Tyrone Showers is a Technologist and the Co-owner of Taliferro Group, an IT consulting company based in Seattle, Washington. With over 35 years of professional experience, he specializes in API Design, e-Commerce, Operational Efficiency, and website development. He has a B.S. in Computer Science from DeVry Institute of Technology.

Tyrone Showers
Technologist

You may encounter errors when using large language models like ChatGPT. AI models are still being developed, which means they may fail or produce odd outputs. Reasons for this could be a server issue, a browser glitch, or even your prompt. Try refreshing the page or rewriting a shorter, clearer prompt.

6

Log in with Google or Microsoft.

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If you can't log in because of this issue, you'll usually see an error that says "You tried signing in as (your email address) using a password, which is not the authentication method you used during sign up," "Wrong authentication method," or "There is already a user with this email address." This means you'll need to click either Continue with Google or Continue with Microsoft on the sign-in screen instead of entering your email address and password.^{[4]
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7

Reset your ChatGPT password.

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If your password isn't accepted, you can reset it easily. To reset your ChatGPT password, open an incognito or private browsing window, and go to https://chat.openai.com/auth/login. Then:
- Click Log in.
- Enter your email address and click Continue.
- Click Forgot password? below the password field.
- Click Continue to receive the password reset link.
- Open the email from OpenAI and follow the instructions to reset your password.^{[5]
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8

Try a different device (or incognito).

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If you can't sign in on your computer, try your phone (or vice-versa). If you don't have another device to test with, you can open a new incognito or private browsing window instead. If you're able to sign in on a different device or in incognito, that usually means there's a problem with the browsing data on your computer, phone, or tablet.
- If you have another web browser on your computer, you can also try logging in to ChatGPT in that browser to see if the problem persists.

9

Clear your cache and cookies.

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Your browser may have saved data that prevents you from logging in. If you were able to log in to ChatGPT on a different device or using incognito mode, clearing your browsing data should solve the problem. If you're not sure how to do this, check out our guide on clearing your cache and clearing your cookies in Chrome, Edge, Firefox, and Safari.^{[6]
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- This can also fix errors like "Something went wrong" and "Oops" errors.

10

Check your network connection.

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If you can't log in to ChatGPT, your internet connection could be the culprit. If you're using a phone or tablet that has a cellular data plan, try switching to cellular to see if you can log in to ChatGPT. If so, there could be a problem with your Wi-Fi network. If the problem is occurring when you're connected to cellular, it may clear up when you connect to Wi-Fi.

11

Turn off your ad blocker.

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If you've installed an ad blocking extension like uBlock Origin, AdBlock Plus, or Ghostery, it may be preventing you from signing in to ChatGPT. Either disable your ad blocker, or adjust its settings to exclude ChatGPT from its ad-blocking rules.

12

Disable your VPN.

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If your VPN is slow, or you're connecting to a remote server in a country that doesn't allow ChatGPT, disabling your VPN should solve your login problems. Fortunately, it's easy to disable your VPN on any computer, Android, iPhone, or iPad.

Expert Q&A

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Question

What are the benefits of a ChatGPT Plus subscription?

Tyrone Showers
Technologist
Tyrone Showers is a Technologist and the Co-owner of Taliferro Group, an IT consulting company based in Seattle, Washington. With over 35 years of professional experience, he specializes in API Design, e-Commerce, Operational Efficiency, and website development. He has a B.S. in Computer Science from DeVry Institute of Technology.

Tyrone Showers

Technologist

Expert Answer

A subscription to ChatGPT Plus offers you exclusive access to the cutting-edge capabilities of the OpenAI chatbot, encompassing the advanced GPT-4 language model. By subscribing, you not only unlock the latest features but also enjoy priority access during peak usage periods, ensuring an enhanced and seamless experience.

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Question

How do I utilize ChatGPT as a beginner?

Tyrone Showers
Technologist
Tyrone Showers is a Technologist and the Co-owner of Taliferro Group, an IT consulting company based in Seattle, Washington. With over 35 years of professional experience, he specializes in API Design, e-Commerce, Operational Efficiency, and website development. He has a B.S. in Computer Science from DeVry Institute of Technology.

Tyrone Showers

Technologist

Expert Answer

For beginners using ChatGPT, a crucial tip is not to expect optimal results solely by asking questions. The key is to train the model by providing specific and detailed instructions. The user shares an example of training ChatGPT for writing SEO-specific title tags and descriptions with character limitations, emotion, and contextual guidance. By offering explicit parameters, such as character limits and emotional tone, users can achieve desired outcomes. Another tip involves refining the generated content. For instance, if ChatGPT introduces excessive superlatives, users can simplify the language, eliminate adjectives, and adopt a conversational tone. Users can also upload their own words and convey their preferred writing style to guide ChatGPT. This ensures the generated content aligns with the user's specific needs and preferences. Additionally, users can be attentive to ChatGPT's writing habits. For example, if asking for an article, the model may commonly start with phrases like "In today's digital world." Recognizing and addressing such habits helps users refine and tailor the generated content to suit their preferences and writing style.

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Question

Why does ChatGPT stop writing mid-sentence?

Tyrone Showers
Technologist
Tyrone Showers is a Technologist and the Co-owner of Taliferro Group, an IT consulting company based in Seattle, Washington. With over 35 years of professional experience, he specializes in API Design, e-Commerce, Operational Efficiency, and website development. He has a B.S. in Computer Science from DeVry Institute of Technology.

Tyrone Showers

Technologist

Expert Answer

Occasionally, ChatGPT may halt mid-sentence due to contextual confusion, leading to difficulties in comprehension. Another potential reason for interruptions is server overload, which prevents ChatGPT from accessing the server when it experiences high demand. This overload is likely the more common cause of mid-sentence stops. While the model is generally intelligent, there are instances where it pauses to think, analyze, and formulate a precise response based on the user's input, though such occurrences are infrequent.

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