How to Cancel Amazon Prime

Co-authored by Jack Lloyd Reviewed by Stan Kats

Last Updated: December 4, 2020

This wikiHow teaches you how to cancel an Amazon Prime membership in order to prevent it from renewing. You can do this both on the Amazon website and in the Amazon app.

Method 1

Method 1 of 2:

On Desktop

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Open the Amazon Prime cancellation page. Go to this page in your computer's web browser. This will take you to the "End Your Amazon Prime Membership" page.
It's a yellow button near the top of the page. Doing so will take you to a sign-in page.

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3
Log into Amazon. Enter your email address and password, then click Sign in. This will verify your account.
- Even if you're already logged into your Amazon account, you'll still need to click Sign in in the middle of the page.
It's a yellow button near the bottom of the page.
You have two choices here: clicking End Now will cancel Prime for the rest of the current billing cycle and refund part of your Prime payment for the month, while clicking End on [Date] will allow you to continue using Amazon Prime until it's set to renew.^{[1]
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When you see the "Cancellation confirmed" page appear, your Prime membership has been canceled.

Method 2

Method 2 of 2:

On Mobile

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Tap the Amazon app icon, which resembles the "amazon" logo over a shopping cart.
It's the three-lined icon in the top-left corner of the screen. Doing so prompts a pop-out menu.
You'll find this option near the top of the pop-out menu.
It's in the "Account settings" section of the menu.
5
Log into Amazon. Enter your email address and password when prompted.
- Even if your account login is saved, you'll still have to tap Sign in here.
- If you're using an iPhone with Touch ID, you may instead be prompted to scan your fingerprint.
This option is near the bottom of the page. Doing so takes you to the start of the cancellation confirmation.
7
Scroll down and tap I Do Not Want My Benefits. It's at the bottom of the page.
- You may not have this option. If so, skip to the next step.
You'll find this option near the bottom of the page.
9
Tap End on [Date]. It's near the middle of the screen. Doing so will cancel your Prime membership's auto-renewal; at the end of the current billing cycle, your membership will be terminated.
- You may also see an option entitled End Now here. Tapping this option will allow you to cancel your Prime membership immediately, which will prompt Amazon to refund to you the rest of the current billing cycle's payment.

Community Q&A

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Question

What can I do if I'm having problems cancelling my membership?

Community Answer

Try calling Amazon customer service for assistance. They should be able to straighten things out.

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Question

How do I talk to someone about my Amazon Prime problems?

Community Answer

You can go to Amazon's support page and contact them there.

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Question

Where can I find a phone number to talk with a customer service representative?

Community Answer

The Amazon customer support phone number is 1-888-280-4331. For the quickest service, though, they recommend you use the “Contact Us” option on their website; you can sign up there and they’ll call you.

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It's best to cancel your Amazon Prime account several days before the membership is set to renew.

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Warnings

When you cancel your Amazon Prime account, your free unlimited photo storage and Cloud Drive access will end. If you want to continue using it, you'll need to pay for it.^{[2]
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