How to Cancel a Zelle Payment and Get Help For an Incorrect Payment

Download Article

Learn how to cancel a Zelle payment and get help if you sent money to the wrong person

Co-authored by Hannah Dillon

Last Updated: December 19, 2024 Fact Checked

Download Article

• Can you cancel a Zelle payment?
|
• How to Get a Payment Back
|
• Warnings

|Show more |Show less

Are you trying to cancel a Zelle payment? Unfortunately, Zelle payments cannot be canceled unless they're still processing. Zelle sends payments instantly to the recipient's account, similar to transferring cash to someone else. However, if you did send a payment you want to cancel, there are a few things you can try.

Things You Should Know

• If a payment is pending because the user hasn't signed up for Zelle yet, you will be able to cancel.
• Otherwise, Zelle payments are instantaneous and cannot be canceled once sent.
• Ensure you send Zelle payments to the right person before you hit the send button.

Steps

Section 1 of 2:

Can you cancel a Zelle payment?

Download Article

1. No, you cannot cancel a Zelle payment if it's already gone through. Zelle payments are sent immediately, so if you send your payment to the wrong person, you cannot recall or cancel it.

   • There is only one exception to this, and that's if your Zelle payment is pending because the other user doesn't have a Zelle account yet.
   • If your payment is pending due to the recipient not having signed up for Zelle yet, you can go to your Zelle page on the Zelle app or your mobile banking app, select the payment you want to cancel, and tap the Cancel This Payment option.
Advertisement

Section 2 of 2:

How to Get a Payment Back

Download Article

1. If you sent a payment erroneously, there are a few options you can take. If the payment has been processed, Zelle isn't able to reimburse you, but there are a few other things you can try instead:

   • Send a payment request to the person you sent the money to. The user may send the money back to you, but unfortunately, they are not obligated to do so.
   • Contact your bank. If you sent a payment by mistake or were the victim of a money transfer scam, contact your bank for help. Zelle cannot help you retrieve a processed payment, so you should look up the customer service number for your particular bank.

Expert Q&A

Search

Add New Question

Ask a Question

200 characters left

Include your email address to get a message when this question is answered.

Submit

Advertisement

Tips

Submit a Tip

All tip submissions are carefully reviewed before being published

Name

Please provide your name and last initial

Submit

Thanks for submitting a tip for review!

Warnings

• Watch out for Zelle scams. Only send money to people that you know and trust. If you're buying something and the seller wants to accept payment via Zelle, make sure you have the item you're buying in hand before you send the money, or ask to use an alternative payment method like PayPal, which has a transaction type specifically for business use.
  Thanks

  Helpful 0 Not Helpful 0

Advertisement