How to Contact Apple for Support, Purchasing, or Feedback

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Learn how to contact Apple for support, feedback, and more
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If you are having issues with your Apple products or you want to purchase devices, contacting Apple is a great step. This wikiHow article will teach you how to contact Apple by calling them, chatting with them online, or visiting an Apple store.

Ways to Contact Apple

Method 1
Method 1 of 3:

Support and Service

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  1. Step 1 Locate your Apple product’s serial number before you contact Apple.
    For help with individual products, you will need to provide your serial number when you call or start a chat. Your product’s serial number location depends on the product itself.[1]
    • Check the surface of your product. Most serial numbers are listed in a small box on the bottom.
    • If your product connects to iTunes, check the iTunes menu to find your serial number.
    • On Macs, click on “About This Mac” on the menu. Click “Settings” then select “General” followed by “About.”
  2. Step 2 Begin a chat session with Apple Support to discuss repair needs online.
    Visit Apple's online support page. You can either search for the issue you're having, or click Choose a product to select the item you're having trouble with. Click on the particular feature you're having a problem with, then click on “Chat” to start a chat session with Apple Support. Explain your issue or ask your question to the Apple Support Specialist.[2]
    • Select your product from Mac, iPad, iPhone, Apple Watch, Apple Vision Pro, AirPods, Beats by Dre, AirTag, Apple Pencil, Apple TV, HomePod, iPod, Magic Keyboard, Smart Keyboard, or Wireless.
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  3. Step 3 Call (800) 275-2273 to get help with your Apple products.
    Call this number if you live in the United States. When you connect, provide your product serial number so you can get specific assistance. Explain the problem to the Apple Specialist, and they will either troubleshoot your issue or instruct you to send in your device.[3]
    • You can either drop off your device at a local Authorized Service Provider or mail it in. The Specialist will provide you with a correct address if you’d like to mail in your device.
    • Apple Support is available 7 days a week from 7:00 am to 11:00 pm Central time.
  4. Step 4 Find your country’s Apple Support phone number if living outside the U.S.
    Visit Apple's global support number page and select one of the following options: the United States and Canada, Latin America and the Caribbean, Europe, Africa, Asia-Pacific, or the Middle East. Locate your country on the list, and dial the listed number to connect with a Specialist.[4]
    • You must be located in the country you dial to complete the call.
    • If your country is not listed, then try the online chat feature instead of phone calls.
  5. Step 5 Utilize SignTime if you use ASL.
    Customers that use ASL can contact Apple Support via SignTime. Simply select Technical and services support and then click the Connect with an interpreter button to get started.
  6. Step 6 Take your Apple product to a local Authorized Service Provider for help.
    Go to the Apple Store page and find an Apple Store near you. You can call the Apple Store for more assistance or to make a Genius Bar reservation.
  7. Step 7 Contact Apple Support on social media.
    If you prefer to use social media, tag @AppleSupport on X with your question. An Apple employee should reply to you within a couple of hours to help you get more support.
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Method 2
Method 2 of 3:

Sales and Product Information

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  1. Step 1 Call (800) 692-7753 for help purchasing Apple products by phone.
    If you have questions about how to purchase Apple products or would like assistance placing an order over the phone, you can call Apple directly. When you call, ask the Retail Specialist questions or mention you’d like to purchase a product.
    • You can call from 7:00 a.m. to 11:00 p.m (Central) 7 days a week.
    • If you do not live in the United States, you cannot make your purchases on the phone.
  2. Step 2 Call (800) 854-3680 to buy Apple products for your business by phone.
    For business and professional users, you can call the Apple Store for Business. Mention that you would like to purchase Apple items for your business, and describe how many products you want or how large of a business you are purchasing for.
    • You can call from 7:00 a.m. to 7:00 pm (Central) 7 days a week.
    • For enterprise sales, call (877) 412-7753.
    • For government sales, call (877) 418-2573.
    • This is only available for businesses in the United States.
  3. Step 3 Call Apple Store for Education to buy products for education by phone.
    If you are a student or teacher, call 1-800-692-7753 from 7:00 am to 10:00 pm Central time. If purchasing on behalf of an education institution, call 1-800-800-2775. Call either number to purchase items at the education discount.[5]
    • You can also call this number to check the status of your order.
    • Purchasing online is only available for students or teachers in the United States. Visit https://www.apple.com/us-hed/shop and purchase online if you live outside the United States.
  4. Step 4 Utilize SignTime if you use ASL.
    Customers that use ASL can contact Apple Support via SignTime. Simply select Shopping help and then click the Connect with an interpreter button to get started.
  5. Step 5 Call an Apple Store near you.
    Go to the Apple Store page and find an Apple Store near you. The Apple Store locations page will then give you the store's phone number so you can call ahead of time if you have questions about products or stock.
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Method 3
Method 3 of 3:

Giving Feedback

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  1. Step 1 Visit Apple's product...
    Visit Apple's product feedback website at https://www.apple.com/feedback/. This is where you can give your feedback regarding Apple devices, accessories, and apps.[6]
    • Click on the product you want to leave feedback about. You can choose a hardware product, iOS/iPadOS app, macOS app, iCloud, or other Apple services. [7]
    • You will be redirected to your product’s particular feedback form once you click on your product.
    • All feedback submitted is read by Apple staff, though not every submission will receive an individual response.
  2. Step 2 Visit Apple's website...
    Visit Apple's website feedback site at https://www.apple.com/contact/feedback/. If you want to give feedback about the Apple website, select the appropriate feedback category from the dropdown. Then, fill out the form with your feedback and click the Submit Feedback button to send the report to Apple.
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Tips

  • Apple doesn't have a publicly-posted contact email, but you may get email correspondence from Apple depending on the type of support you need. However, be wary of potential phishing attacks—Apple will never ask for sensitive information over email.
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References

  1. ↑ https://support.apple.com/en-us/HT204308
  2. ↑ https://getsupport.apple.com
  3. ↑ https://getsupport.apple.com/?caller=home&PRKEYS=
  4. ↑ https://support.apple.com/en-us/HT201232
  5. ↑ https://www.apple.com/contact/
  6. ↑ https://www.apple.com/feedback/
  7. ↑ https://www.apple.com/feedback/

About This Article

Hannah Dillon
Co-authored by:
Hannah Dillon
wikiHow Technology Writer
This article was co-authored by wikiHow staff writer, Hannah Dillon. Hannah Dillon is a Technology Writer and Editor at wikiHow. She graduated with a B.A. in Journalism from North Dakota State University in 2013 and has since worked in the video game industry as well as a few newspapers. From a young age Hannah has cultivated a love for writing and technology, and hopes to use these passions in tandem to help others in the articles she writes for wikiHow. This article has been viewed 83,153 times.
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Co-authors: 8
Updated: July 10, 2024
Views: 83,153
Categories: Apple iOS | Contacting Companies
Article SummaryX

Mac, iPad, and iPod support (US): (800) APL–CARE
iPhone Support (US): (800) MY–IPHONE
AppleCare customer service (US): (800) MY–APPLE
Outside the US: Find your support numbers at https://support.apple.com/en-us/HT201232.

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