How to Contact HUD

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1 Making General Inquiries

2 Filing a Complaint

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Co-authored by wikiHow Staff

Last Updated: May 4, 2024 References

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The U.S. Department of Housing and Urban Development (HUD) deals with national policy and programs related to housing in the United States. You can contact them by phone, email, or post with questions or concerns. Locate your local HUD department office to deal with any immediate issues you may have with your housing situation.

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Method 1

Method 1 of 2:

Making General Inquiries

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1. 1
   Contact your local HUD office for immediate assistance. The HUD is divided into 10 regions, each overseeing several field offices. Contact your local field office by phone to speak to a HUD employee. Information about the managers, and contact information of each field office, divided by state, can be found on the HUD website.

   • View the complete listing at https://www.hud.gov/program_offices/field_policy_mgt/localoffices.
   • A HUD employee will answer your questions or direct your call to the appropriate person.
2. 2
   Get in touch with the FHA Resource Center for questions about home ownership. The FHA (Federal Housing Administration) deals specifically with issues concerning home owners or potential home owners. Address your questions to the FHA by email to answers@hud.gov, or by phone at 1-800-CALL-FHA (225-5342). The FHA can answer inquiries about:

   • Loan qualifications
   • FHA loans or down payment assistance
   • HUD homes
   • Mortgage credit guidelines
   • Property analysis
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3. 3
   Contact your local public housing agency (PHA) to ask about their programs. If you want information about the HUD's public housing programs, call or write to your local public housing agency. Visit the HUD website to view the offices in your state and find the one closest to you. View these listings at https://www.hud.gov/program_offices/public_indian_housing/pha/contacts.

   • Review the HUD's public housing program fact sheet at https://www.hud.gov/topics/rental_assistance/phprog.
4. 4
   Write to the head office to address the HUD on a federal level. To address the HUD as a whole, write a letter to the head office in Washington, D.C.. This may relate to nation-wide issues or concerns as opposed to local, state-specific concerns. Address your letter to "U.S. Department of Housing and Urban Development" and mail it to 451 7th Street S.W., Washington, DC, 20410.

   • For instance, you may wish to relay your belief that the HUD should be doing more to reduce homelessness in the country.
   • Specific questions or issues about your housing situation should be forwarded to your local HUD office.
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Method 2

Method 2 of 2:

Filing a Complaint

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1. 1
   Fill out a fair housing complaint form if your rights have been violated. The Fair Housing Act was created to protect individuals from discrimination when they are renting, buying, or seeking financing for housing. If you feel that your rights as established by this act have been violated, visit the HUD website to file an official complaint. Enter your personal and contact information as prompted and write out the details of your complaint.

   • Review the Fair Housing Act online at https://www.justice.gov/crt/fair-housing-act-1.
   • Access and complete the form at https://portalapps.hud.gov/FHEO903/Form903/Form903Start.action.
2. 2
   Call the Multifamily Housing Complaint Line to report a bad federal housing landlord. Tenants of government-subsidised housing can take action against their unfair landlords by phoning a toll-free HUD complaint line. This includes any landlords who mistreat or exploit their tenants for profit. To report a landlord who is failing to provide safe, livable housing for their tenants, call (800) MULTI-70 (800) 685-8470) / TTY (800) 432-2209.

   • Bad landlords may be fined or barred from doing business with the federal government.
3. 3
   Write to the HUD to file a complaint about your manufactured home. Problems with a manufactured or "mobile" home should first be addressed to its seller or manufacturer. If you can't resolve the problem this way, contact the HUC by mail with a detailed written complaint. Include your name and contact information, as well as all relevant information about your manufactured home.

   • List the home's manufacturer, serial number, label number, and date of purchase of your manufactured home.
   • Mail the complaint to the "Manufactured Housing and Standards Division, Office of Consumer and Regulatory Affairs, Department of Housing and Urban Development" at 451 7th St. SW, Room 9152, Washington, D.C., 20410-8000.
   • If you have any further questions, contact the HUC toll free at 1-800-927-2891.
4. 4
   File a complaint about a HUD rental program by phone or email. The HUD offers several rental assistance programs, including public housing, privately-owned subsidised housing, and the housing choice voucher program. To report an issue with one of these programs, email your complaint to HUD-PIHRC@tngusa.net. You can also call toll-free to file a complaint at 1-800- 955-2232.
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• To see a complete listing of toll-free numbers that you can contact, visit the HUD website at https://www.hud.gov/contact.
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• Information on the HUD website can be viewed in English or Spanish.
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• Search the HUD employee database to find a specific employee at https://peoplesearch.hud.gov/po/i/netlocator/.
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