How To Contact Netflix Customer Service

Download Article

Get in touch with Netflix support via live chat or phone

Written by Cory Stillman

Last Updated: April 9, 2024 Fact Checked

Download Article

• By Phone
|
• Using the App
|
• By Live Chat
|
• Video
|
• Q&A
|
• Tips

|Show more |Show less

This wikiHow guide teaches you how to contact Netflix over the phone or online. Netflix makes it easy to contact the company straight through the mobile app, but there are still traditional options for an online chat with an agent or a phone call via a landline or cell. Netflix support is also available 24/7 by both live chat and phone, so you can follow these steps any time!

Things You Should Know

• Visit https://help.netflix.com/en/contactus to receive a service code and find the Netflix customer service number: 1-844-505-2993.
• Visit the Help section of the Netflix app on Android or iOS to contact Netflix customer service via phone or live chat.
• Visit https://help.netflix.com/en/contactus to start a live chat with a customer service agent.

Steps

Method 1

Method 1 of 3:

By Phone

Download Article

1. 1
   Visit https://help.netflix.com/en/contactus. The page includes a few different options for contacting Netflix.
2. 2
   Click the Call Us button. This will pull up the phone number for Netflix as well as a service code (if you are signed in to your Netflix account). Use this service code to speed up your service once you are on the line with an agent.
   Advertisement
3. 3
   Dial 1-844-505-2993. You will be prompted to enter your service code. You will then be offered a wait time before you are connected with an agent.
Advertisement

Method 2

Method 2 of 3:

Using the App

Download Article

1. 1
   Open the Netflix app. It's a black app with a red N.

   • Log in if you're not signed in automatically.
   • Note that you will only be able to call over an internet connection, as you will be using an in-app caller. Netflix will not open your Phone app.
2. 2
   Tap your profile icon in the upper-right corner.
3. 3
   Tap Help at the bottom of the menu. It is represented by an encircled question mark.
4. 4
   Tap CALL. You'll be connected to a Netflix Help Center representative.

   • Alternatively, you may tap the CHAT button to open a live chat with a support agent.
Advertisement

Method 3

Method 3 of 3:

By Live Chat

Download Article

1. 1
   Go to https://help.netflix.com/en/contactus in a Web browser.

   • If you're a member and you're not logged in automatically, click Sign In, then enter your email address and password.
2. 2
   Click Start Live Chat. This will open a pop-up chat window.
3. 3
   Scroll down and click "Tell us what your issue is". A dialog box with a list of common issues will be displayed, but to start a chat with a live agent, you will need to click the Tell us what your issue is at the bottom of the chat window. This will give you a chance to start chatting with the Netflix bot.
4. 4
   Type a reason for contacting Netflix. Try to be as detailed as possible.
5. 5
   Click Chat with an agent. You'll then be connected with a Netflix Help Center representative.
Advertisement

Community Q&A

Search

Add New Question

• Question

  Please bring my favorite show back, which is Doctor Who.

  

  Community Answer

  You can live chat with someone on Netlfix and ask them about it. If enough support comes from many people asking for the return of Doctor Who, they may be able to bring it back. Talking with Netflix is the best way for fans to support their show, as they record the demands from fans and watchers.

  Thanks! We're glad this was helpful.
  Thank you for your feedback.
  If wikiHow has helped you, please consider a small contribution to support us in helping more readers like you. We’re committed to providing the world with free how-to resources, and even $1 helps us in our mission. Support wikiHow

  Yes No

  Not Helpful 23 Helpful 62
• Question

  How can I recommend what shows I want to see?

  

  Community Answer

  You used to be able to call in and suggest stuff, but Netflix does not do that any more. Instead, Netflix automatically records your searches. This way, they know what people want, and how many people want it.

  Thanks! We're glad this was helpful.
  Thank you for your feedback.
  If wikiHow has helped you, please consider a small contribution to support us in helping more readers like you. We’re committed to providing the world with free how-to resources, and even $1 helps us in our mission. Support wikiHow

  Yes No

  Not Helpful 26 Helpful 46
• Question

  Do I need a phone land line in order for Netflix to work?

  

  Community Answer

  No. You just need Wi-Fi or a data connection. If you use a data connection, be careful. It will use your allowance up pretty quickly unless you have unlimited.

  Thanks! We're glad this was helpful.
  Thank you for your feedback.
  If wikiHow has helped you, please consider a small contribution to support us in helping more readers like you. We’re committed to providing the world with free how-to resources, and even $1 helps us in our mission. Support wikiHow

  Yes No

  Not Helpful 7 Helpful 18

See more answers

Ask a Question

200 characters left

Include your email address to get a message when this question is answered.

Submit

Advertisement

Video

Tips

• You can always visit help.netflix.com to search for answers to common issues or queries.
  Thanks

  Helpful 0 Not Helpful 0

Submit a Tip

All tip submissions are carefully reviewed before being published

Name

Please provide your name and last initial

Submit

Thanks for submitting a tip for review!

Advertisement