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You’re browsing online and you find a better deal for an item you just purchased at Macy’s. But is there anything you can do to get your money back? While Macy’s no longer price matches competitors, they do have their own unique price adjustment service. In this article, we’ll explain everything you need to know about their price adjustment policy so you can check if your purchase qualifies (and score the best deal).
Things You Should Know
- While Macy’s doesn’t price match other retailers, they do offer price adjustments for their own products.
- If you find a Macy's product on their website for cheaper than you initially paid for it, you can get a refund for the difference.
- You have 10 days after purchasing an item to request a price adjustment.
Steps
How to Request a Price Adjustment
-
In-Store Search for a cheaper listing of your exact item on Macy’s website. Then, bring your purchase receipt and proof of the lower price listing to any Macy’s cashier. If your item is eligible for a price adjustment, the cashier will refund you the price difference to your original form of payment on the spot.[2]
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Online Once you find a better deal online, start a virtual chat with a Macy’s customer service representative or email them at customerservice@macys.com. Provide the Macy’s representative your order number, email address, first and last name, phone number, shipping address, items to adjust, and sale date. Then, tell them your price adjustment request to see if your item is eligible.[3]
- Alternatively, you can call 1-800-BUY-MACY (1-800-289-6229) and request a price adjustment, but it might take longer than chat or email if you’re placed on hold.
- Macy’s virtual chat is available Monday through Sunday from 9AM to 12AM (EST), excluding holidays.
Expert Q&A
Tips
References
- ↑ what-are-macys-policies-for-online-merchandise-pricing-and-price-adjustments
- ↑ http://www.thepicky.com/internet/how-do-i-price-match-at-macys
- ↑ what-are-macys-policies-for-online-merchandise-pricing-and-price-adjustments
- ↑ https://customerservice-macys.com/articles/how-can-i-get-a-price-adjustment
- ↑ https://www.consumerreports.org/shopping/can-you-get-a-deal-after-you-have-paid-full-price-a9725013802/
- ↑ https://www.consumerreports.org/shopping/can-you-get-a-deal-after-you-have-paid-full-price-a9725013802/
- ↑ https://customerservice-macys.com/articles/how-can-i-get-a-price-adjustment
- ↑ https://deloitte.wsj.com/cmo/at-macys-a-digital-marketplace-is-born-01670948411
- ↑ https://customerservice-macys.com/articles/what-are-macys-policies-for-online-merchandise-pricing-and-price-adjustments