PDF download Download Article
A simple guide to cleaning sticky residue from a keyboard & repairing stuck keys
PDF download Download Article

Are the keys on your desktop or laptop computer's keyboard sticky? Sticky keyboard keys are usually the result of spilled liquid, excess dust build-up. If your keys are physically sticky or even stuck into the pressed position, we'll show you how to safely clean your keyboard keys to fix the problem. If your keys work mechanically but fail to register keystrokes on your computer, you can usually fix the problem by updating or reinstalling the keyboard or its drivers. Whether you own a PC, Mac, Chromebook, we'll help you safely clean and fix your sticky keys and get your keyboard up and running again.

Things You Should Know

  • The best way to clean sticky keyboard keys is with rubbing alcohol.
  • If the keys are removable, take a photo of the keyboard to remember the key positions, then remove the keys to clean them.
  • If your keyboard is clean and your computer is not responding to certain keystrokes, try updating your keyboard drivers.
Method 1
Method 1 of 2:

Cleaning Your Keyboard

PDF download Download Article
  1. First, disconnect the keyboard from its power source. Then, use the compressed air to blow any debris or dust out from the spaces between the keys and the keyboard base.
  2. If any large objects (e.g., residue) remain visible near or under the keyboard's keys, use a toothpick to scrape away the objects.
    Advertisement
  3. Lightly spritz isopropyl alcohol onto a clean cloth, then run it from left to right across your keyboard's surface.[2] This will help remove any gunk or sticky residue from around the keys.
    • If you don't have isopropyl alcohol, you can use water; however, make sure you pat dry your keyboard before proceeding if you do this.
    • If your computer has a UV coating or a similar effect, do not use isopropyl alcohol as it will remove the coating. Use warm water instead.
  4. Try pressing repeatedly the sticky keys. If they aren't still sticky, you can stop here; otherwise, continue with the rest of this method.
  5. Before you remove any keys, photograph your keyboard so that you know which keys go where.
  6. If you're using a mechanical keyboard, use a keycap puller if you have one; otherwise, you can wrap floss around the base of the key and gently pull upward. You may also have to resort to a flat-head screwdriver to pry up the keys.
    • If you have a laptop, refer to your laptop's manual or online documentation for instructions on removing the keys (in most cases, you'll pry the keys up from a specific point to avoid breaking their latches).
    • If you have a MacBook laptop, you can remove the key(s) by prying it/them up from the top of the key(s).
    • Most debris is found in the letters and numbers. Other keys tend to be less dirty and more difficult to replace after removal, especially the space bar.[3]
  7. [4] Use compressed air to remove exposed dust and debris, and a Q-tip or microfiber cloth dampened with isopropyl alcohol to remove stickiness and stains.
    • For laptop keyboards and other keyboards with delicate internal parts, use gentle swabbing with a Q-tip only.
  8. [5] If the underside of your keys are discolored or dirty, put them in a colander and run water over them, or rub them in a bucket of soapy water. Let them air dry completely on a paper towel.
  9. If you have a mechanical keyboard, press down on the sticky key's lever and apply a drop of lubricant to the walls of the key's well, then release and press the lever a few times to incorporate the lubricant.
    • Make sure they lubricant you're using is specifically designed for keyboards or other sensitive plastics. Using a standard lubricant such as WD-40 may ruin the keyboard.
    • This is only necessary if the mechanical keyboard's lever(s) is/are still sticking after your cleaning.
  10. Once your keyboard is bone-dry, you can proceed with reassembling it, plugging it back into your computer, and testing it out.[6]
    • If the keys are still sticking, particularly on an older mechanical keyboard, consider taking your keyboard in for professional repairs.
  11. Advertisement
Method 2
Method 2 of 2:

Fixing Hardware and Software Issues

PDF download Download Article
  1. If your keystrokes are repeating or not appearing, there could be a hardware issue. For troubleshooting purposes, if you're using a USB hub or docking station, try plugging your keyboard directly into your desktop computer's USB port.[7]
    • If your keyboard uses batteries, make sure it's charged (or replace the batteries with fresh ones).

    Note: Skip this step for a laptop.

  2. Update your keyboard's drivers. Most of the time, keyboard issues can be tied to out-of-date drivers or software. You can fix the keyboard by updating the driver or software. The easiest way to ensure your drivers are up to date is by using your computer's update utility:
    • Windows — Open Start, click the Settings gear, click Update & Security, click Windows Update, click Check for updates, and install any available updates.
    • Mac — Open the Apple menu, click App Store..., click the Updates tab, and click UPDATE ALL if it's available.
    • Chromebooks do not offer these kind of firmware updates for your keyboard, but you can delete your account and add it back, or hard reset your Chromebook's hardware.[8]
    • If you have a mechanical keyboard, another way you can update your keyboard's drivers is by going to the keyboard manufacturer's website, finding your model of keyboard, and looking for a driver download. You can then download the keyboard's driver file and double-click it to run it.
  3. If you are using an external keyboard, try reinstalling it. The easiest way to do this is by shutting down your computer, unplugging and then reattaching the keyboard, and turning back on the computer.[9]
    • You can reinstall Bluetooth keyboards by deleting them from the Bluetooth menu and then re-pairing them with your computer.
  4. If you notice that specific programs aren't working with your keyboard (e.g., your web browser or Microsoft Word), make a note of those programs.
  5. This won't always fix the keyboard issues, but if the program isn't completely up to date, updating it won't hurt.
  6. If some of your laptop keys don't register when pressed, there could be a loose internal connection. Unless you have a guide for your model and are comfortable disassembling your laptop yourself, you should seek professional repairs.
  7. Advertisement


Expert Q&A

Search
Add New Question
  • Question
    How can I fix unresponsive keyboard keys?
    Mobile Kangaroo
    Mobile Kangaroo
    Computer & Phone Repair Specialists
    Mobile Kangaroo is a full service repair shop and Apple Authorized Service Provider headquartered in Mountain View, CA. Mobile Kangaroo has been repairing electronic devices such as computers, phones, and tablets, for over 19 years, with locations in over 20 cities.
    Mobile Kangaroo
    Computer & Phone Repair Specialists
    Expert Answer
    Sometimes a key is just dirty and can be carefully popped off, cleaned, and restored. If that doesn't work, a full keyboard replacement may be necessary.
  • Question
    Some of my computer's keyboard keys are not working. Is that a hardware or software issue?
    Community Answer
    Community Answer
    That is most likely going to be a hardware issue. Most keyboards are "plug and play" so that, if connected properly, they should work. Check and make sure your malfunctioning keyboards are "plug and play." If they are, check and make sure your keyboard is being detected by your PC. Open Device Manager and expand the "keyboards" section; your device should be listed here. If it isn't, it's a hardware issue.
  • Question
    Can keyboards be replaced on a laptop?
    Community Answer
    Community Answer
    Yes, this is quite common. Do a search on Amazon or eBay's Buy It Now by your laptop model for a replacement. Replacement instructions may come with the new keyboard; if not, you can find them on the manufacturer's website. In the meantime, you can just plug a standard USB keyboard into your laptop and use that, or wireless/Bluetooth.
See more answers
Ask a Question
200 characters left
Include your email address to get a message when this question is answered.
Submit
Advertisement

Video

Tips

  • If you spill something on your keyboard, immediately remove the power source and turn it upside down. Wipe up as much as you can with a dry cloth, let it dry overnight, then clean as described above.[10]
  • Using a coffee filter instead of paper towels to dry off your keyboard will result in fewer paper fibers staying on your keyboard.
Submit a Tip
All tip submissions are carefully reviewed before being published
Name
Please provide your name and last initial
Thanks for submitting a tip for review!
Advertisement

Warnings

Advertisement

You Might Also Like

Clean a Keyboard Clean a Computer Keyboard
Clean a Laptop Keyboard Clean a Laptop Keyboard: Safely Remove Dust & Grime
Clean a Keyboard in a DishwasherClean a Keyboard in a Dishwasher
Clean Under Laptop Keyboard KeysSimple Ways to Safely Clean Under Laptop Keyboard Keys
Fix a Jammed Keyboard Key5 Ways to Unstick a Keyboard Key on Computer or Laptop
Change Keyboard Color the Change the Keyboard Color on a PC: Shortcuts & More
Use a Keyboard to Click Instead of a Mouse5 Ways to Use a Keyboard to Click & Move a Mouse on PC & Mac
Turn Off Keyboard SoundMute Keyboard Sounds on Your Android, iPhone, iPad, or Laptop
Fix a Keyboard That Has the Wrong CharactersFix a Keyboard That Has the Wrong Characters
Connect Wireless Keyboard to PCConnecting a Wireless or Bluetooth Keyboard to a Windows PC
Disable the Function KeyDisable the Function Key
Take Keys Off a Keyboard Take Keys Off a Mechanical Keyboard at Home
Reattach a Keyboard KeyReattach a Keyboard Key
Do Squared on a Keyboard4 Ways to Do Squared on a Keyboard
Advertisement

References

  1. Mobile Kangaroo. Computer & Phone Repair Specialists. Expert Interview. 11 September 2019.
  2. Mobile Kangaroo. Computer & Phone Repair Specialists. Expert Interview. 11 September 2019.
  3. http://www.helpwithpcs.com/maintenance/cleaning-keyboard.htm
  4. Mobile Kangaroo. Computer & Phone Repair Specialists. Expert Interview. 11 September 2019.
  5. Mobile Kangaroo. Computer & Phone Repair Specialists. Expert Interview. 11 September 2019.
  6. https://www.youtube.com/watch?v=uwEVt4Pj_Uk
  7. http://www.computerhope.com/issues/ch001337.htm
  8. https://support.google.com/chromebook/answer/1047364?hl=en
  9. http://www.computerhope.com/issues/ch001337.htm

About This Article

Mobile Kangaroo
Co-authored by:
Computer & Phone Repair Specialists
This article was co-authored by Mobile Kangaroo and by wikiHow staff writer, Cory Stillman. Mobile Kangaroo is a full service repair shop and Apple Authorized Service Provider headquartered in Mountain View, CA. Mobile Kangaroo has been repairing electronic devices such as computers, phones, and tablets, for over 19 years, with locations in over 20 cities. This article has been viewed 1,027,090 times.
How helpful is this?
Co-authors: 28
Updated: October 5, 2023
Views: 1,027,090
Thanks to all authors for creating a page that has been read 1,027,090 times.

Reader Success Stories

  • L. J.

    L. J.

    Nov 4, 2023

    "I wasn't sure if you could remove a key or not, so I checked here. Logic told me how to clean it, If you..." more
    Rated this article:
Share your story

Is this article up to date?

Advertisement