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If you’re hoping to get a refund for items you’ve purchased from SHEIN, you might be wondering if you’ll need to send the items back. You’ve come to the right place! SHEIN does sometimes allow customers to keep their purchased items and still receive a refund, but this seems to occur at random. We’ll explain what this offer looks like and why it might occur, and we’ll also outline the process of returning items to SHEIN, so keep reading!
Things You Should Know
- SHEIN sometimes offers a one-time refund without requiring a return. However, this seems to occur at random, and there’s no surefire way to receive this offer.
- Although unconfirmed, some people believe that SHEIN allows customers to keep very inexpensive items while still receiving a refund.
- You have 35 days to return an item to SHEIN and receive a refund. If you don’t receive a message from SHEIN saying that you can keep your items, you’ll need to mail them back.
Steps
How to Make a SHEIN Return
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Sign into your SHEIN account and go to “My Orders.” Find the order you would like to return, and click “Order Details.” Then, click the “Quick Return” button and select the item or items you would like to return. Indicate the reason for the return, and then click “Next Step.”
- SHEIN’s website states that you can only return unworn, unwashed, undamaged items that still have the original tag attached.
- The website also includes a list of items that are not eligible for return or exchange. The list includes:
- Bodysuits, lingerie, beauty underwear, event and party supplies, DIY supplies, pet supplies, and accessories (except scarves, bags, and mermaid blankets).
- SHEIN does not offer refunds on cosmetics if the hygiene seal is broken.[3]
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Select your refund method. You can choose to have your money refunded back to the original account you paid with, or you can receive the money in your “SHEIN wallet.” If you choose “SHEIN wallet,” the money can only be spent on future SHEIN purchases. SHEIN’s website states that refunds are processed within 7 days of receiving your return package.[4]
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Select your return method. If you do not receive a message stating that you can keep your items, you’ll need to send them back to SHEIN to receive your refund. You can return your order via USPS or UPS using either the provided return label or the QR code.[5]
- Shipping is free on your first return package for any order.
- However, if you’ve already returned one item from your order and later decide to return another one, a $7.99 shipping fee will be deducted from your refund.[6]
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Pack up your items and send them back to SHEIN. Securely pack your items in the original packaging (if possible). Tape the return label to the outside of the package. Mail the package back to SHEIN from your nearest USPS or UPS location, depending on what you selected.[7]
- Remember, your package must be postmarked within 35 days from the date you purchased the items!
- If you have any specific questions about your return, contact SHEIN for information and support.
Expert Q&A
Video
Tips
References
- ↑ https://www.yourshoppingguide.com/2024/08/get-refund-on-shein-without-returning.html
- ↑ https://www.yourshoppingguide.com/2024/08/get-refund-on-shein-without-returning.html
- ↑ https://shein.com/Return-Policy-a-281.html
- ↑ https://shein.com/Return-Policy-a-281.html
- ↑ https://shein.com/Return-Policy-a-281.html
- ↑ https://shein.com/Return-Policy-a-281.html
- ↑ https://shein.com/Return-Policy-a-281.html