10 Ways to Troubleshoot a Logitech Mouse

Fix your Logitech mouse and get back to work in no time

Co-authored by Travis Boylls Reviewed by Stan Kats

Last Updated: November 11, 2024 Fact Checked

It's frustrating when your mouse stops working. It hinders your productivity. This can be caused by a few things. Luckily, there are a few things you can do to fix this issue that don't require you to replace any equipment. This wikiHow article teaches you how to troubleshoot a Logitech mouse that stops working.

Ways to Fix an Unresponsive Logitech Mouse

Power-cycle your mouse and replace the batteries. Make sure it has a secure USB or Bluetooth connection. Use your mouse on a smooth, opaque surface. Update your mouse operating system. Update your mouse's firmware with the Logitech Firmware Update Tool.

1

Turn your mouse off and on again.

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Your mouse may need to reestablish a connection. Power-cycling your mouse will force it to reestablish a connection with your computer. There is usually a power button on the bottom of your mouse. Flip the switch off and wait a few seconds. Then turn it back on. Move your mouse to see if the mouse cursor moves. If it does not, try removing the batteries and reinserting them. Then try moving your mouse again.
- If you are using a wired mouse, unplug the USB cable for a few minutes and then plug it back in.

2

Replace the batteries.

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The batteries may be dead. When your mouse stops working, one of the first things you should check is the batteries. The battery compartment is usually on the bottom of the mouse. Remove the batteries and replace them with a fresh set of batteries. Test your mouse to see if it works.
- If you have a mouse with a rechargeable battery, make sure you connect it to a USB charger and allow it to charge for at least a couple of hours. If it is still not working, try charging it from a different USB port or a phone charger.

3

Check your USB connection.

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Whether you are using a wired mouse or a wireless mouse with a USB dongle, make sure it is properly inserted in the USB port. If you are using a wireless dongle, make sure you are using the correct dongle.

4

Try a different USB port.

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Try switching to a different USB port. It works using a different USB port, you may have a bad USB port.

5

Restart your computer.

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You can fix most minor glitches by restarting your computer. Click the power icon in the Windows Start menu, Apple menu on Mac, and then click Restart. On a Chromebook, press and hold the Power button and Refresh buttons on the keyboard until your Chromebook restarts.

6

Try a different surface.

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If your mouse cursor is behaving erratically, jumping around on screen, or not responding all the time, the problem could be with your surface. Generally, you want to smooth, even surface that isn't too reflective. Your mouse won't work as well on a glass or reflective surface, nor will it work well on an uneven surface. Try using a mouse pad if your mouse cursor is hard to control.

7

Try connecting to Bluetooth.

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Your mouse may not be paired with Bluetooth. Some mice use a wireless USB dongle, while others can connect to Bluetooth. To connect via Bluetooth, you will need to make sure Bluetooth on your computer is turned on, then you will need to pair your mouse. Usually, there is a button you press and hold to put the mouse in Bluetooth pairing mode. Consult the users manual to learn how to put your mouse in pairing mode. Not all mice are capable of connecting to Bluetooth. Once your mouse is in Bluetooth pairing mode, use one of the following steps to connect your mouse via Bluetooth:
- Windows 11: Click the Windows Start button and then click the Gear/Settings icon. Click Bluetooth & devices. Ensure Bluetooth is turned on. Click Add device > Bluetooth. Click your Logitech Mouse.
- Windows 10: Click the Windows Start button and then click the Gear/Settings icon. Click Devices > Bluetooth & other devices. Ensure Bluetooth is turned on. Then click Add Bluetooth or other device > Bluetooth and click your Bluetooth mouse.
- Mac: Click the Apple icon and click System Settings (or System Preferences). Click Bluetooth. Ensure Bluetooth is turned on. Click Connect next to your mouse.^{[1]
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- Chromebook: Click the Time in the lower-right corner. Then click the Bluetooth icon. Ensure Bluetooth is turned on. Click + Pair new device. Then click your mouse.

8

Update your operating system.

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Your mouse or USB drivers may be outdated. When you update your operating system, your computer also updates your drivers. Use one of the following steps to update your operating system:^{[2]
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- Windows 11: Click the Windows Start button and click the Gear/Settings icon. Click Windows Update. Click Advanced Options. Click Optional Updates. Click Download and Install.
- Windows 10: Click the Windows Start button and click the Gear/Settings icon. Click Update & Security and then click Windows Update. Click View all optional updates. Click Download and Install.
- Mac: Click the Apple icon and click System Settings (or System Preferences). Click General (newer versions of macOS only). Then click Software Update. Click Update Now if an update is available.
- Chromebook: Click the Time in the lower-right corner. Then click the Settings/Gear icon. Click About ChromeOS. Click Check for Updates.

9

Update your mouse's firmware.

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Your mouse's firmware may need to be updated. You can update the firmware for your mouse using the Firmware Update Tool, which you can download for free from the Logitech official website. Use the following steps to update your mouse's firmware:
- Go to https://support.logi.com/hc/en-us/articles/360024361233--Software in a web browser.
- Select "Mouse and pointers" in the "Product Category" drop-down menu.
- Select the type of mouse you have in the "Product Sub Category" drop-down menu.
- Select your mouse model in the "Product" drop-down menu.
- Click Firmware Update Tool.
- Click Download Now.
- Double-click the Firmware Update Tool in your Downloads folder.
- Follow the prompts to complete the installation.

10

Replace your mouse.

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Nearly all electronics have a limited life span. If you've had your mouse for several years, it may be time to get a new one. If you purchased your mouse recently, take ti back to the point of sale. It may still be under warranty.^{[3]
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