Q&A for How to Return an Item to Amazon

Dropping off an item at a return location, such as Kohls or an Amazon store, is free. UPS Dropoff is also free. However, not all items are eligible for free returns. Check the product detail page to find out if your item is eligible. If it was shipped from a third party vendor, they may have their own return policies.

You can return items shipped and sold through Amazon at Kohls stores, Amazon Bookstores and 4-Star stores, and at Amazon HubLockers, as well as through UPS stores.

Navigate to your orders and see if there’s a link to generate the label from the order page. If not, call Amazon customer service or use their chat system and give them the order number. They may be able to give you instructions or send you a new return label.

You can use any sturdy box with packing material to protect the item.

You have two options: Contact the seller to request a return or exchange, or call Amazon and they will contact the seller on your behalf. Make sure you check your email for a contact, and follow the directions given.

If you have received a product you didn't order, then there are chances that it got mixed up with another order. You can call the customer care number of the e-commerce shop or contact the local logistics office. They should be able to sort the matters quickly.

The return items are usually picked up by a brand's logistics partner like Fulfilment by Amazon, Eshopbox, Shipbob and so on. If not, then you have to check the return policies of the sellers and maybe claim a refund of the shipping amount.

That is easy. All you have to do is go onto your Amazon account then press Orders. Then you will press on the item that you want to return. Finally, you will see a return item button. Press that and you are done.

Yes - you can use any packaging to return an order. Just make sure the item is packed securely inside!

When you ask to return the item, they should tell you if you need to or not.