Factory Reset Alexa on Echo, Echo Dot, Echo Show, and More

Is your Alexa-enabled Echo speaker or Echo Show not working properly? If you're having trouble with Alexa, it's easy to reset your Echo device. You can clear up most problems by unplugging your Echo Dot, Echo Plus, or other device, and then plugging it back in. If that doesn't work, you can do a factory reset using a combination of buttons, which resets Alexa without deleting your smart devices. To completely erase all of your Alexa settings, you can deregister your Echo in the Alexa app—this is helpful if you're giving away your Echo or if other reset methods didn't solve your problem. This wikiHow article will teach how to reset Alexa on any Echo smart device.

Things You Should Know

Before resetting, try a soft reset by unplugging your device for 10 seconds.
Do a factory reset by pressing your Echo's Action button (3rd, 4th, and 5th gen), reset button (1st gen), or Mute & Volume Down (2nd gen).
A factory reset doesn't disconnect your smart home devices.
To completely erase Alexa and disconnect your smart devices, use the Alexa app to deregister.

Method 1

Method 1 of 6:

Soft Reset

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Unplug the power cable from your Echo device. If Alexa isn't working properly on your Amazon Echo device, do a soft reset by unplugging it for 10 seconds. After 10 seconds, plug your Echo speaker back in. If Alexa is unresponsive or glitching, this soft reset trick often solves the problem.^{[1]
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- A few moments after plugging your Echo back in, it will reboot. Try asking Alexa something to see if your problem is resolved.
- If you're still having trouble, follow the factory reset steps for your model to reset your Alexa device. These steps will not affect any of your connected smart devices:
  - Third, fourth, and fifth generation: Includes Echo, Echo Dot, Echo Studio, and Echo Input.
  - Second generation: Includes Echo, Echo Plus, and Echo Dot.
  - First generation: Includes Echo, Echo Plus, and Echo Dot.
  - Echo Show
- If a factory reset doesn't work, or you're selling or giving away your Echo, see Deregistering in the Alexa App to learn how to completely erase your device and Alexa settings.

Method 2

Method 2 of 6:

Reset a 3rd, 4th, or 5th Gen Echo

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Press and hold the Action button for 20 seconds. This is the round button on the top of third, fourth, and fifth-generation Echo, Echo Dot, Echo Studio, and Echo Input devices. The light will turn off and then turn back on. When the light turns back on, your Echo will boot into setup mode.^{[2]
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- Now that you've reset Alexa, you can set up your Echo again using the Alexa mobile app.

Method 3

Method 3 of 6:

Reset a 2nd Gen Echo

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Press and hold the Microphone Off and Volume Down buttons together for 20 seconds. You'll see these two buttons on the top of second-generation Echo, Echo Dot, and Echo Plus speakers. After 20 seconds, the light ring will turn off, and then turn back on, entering setup mode.^{[3]
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- Now that you're in setup mode, use the Alexa app on your Android, iPhone, or iPad to set Alexa up as new.

Method 4

Method 4 of 6:

Reset a 1st Gen Echo

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This is the tiny, paperclip-sized hole on the bottom of your first generation Echo Plus, Echo, or Echo Dot labeled "RESET.^{[4]
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Use a paperclip or toothpick to press the reset button. The amount of time you'll need to hold the button is different for certain devices:
- If you have an Echo Plus, press the reset button once—don't hold it down. This resets your Echo Plus without disconnecting your smart devices. If you're still having problems after the reset, press and hold the reset button for 8 seconds for a complete factory reset.^{[5]
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- For all other first generation Echo models, press and hold the button for 8 seconds to reset Alexa and your Echo.
- Once you've reset Alexa, you can set up your Echo using the Alexa mobile app.

Method 5

Method 5 of 6:

Reset an Echo Show

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You'll see the Settings gear icon at the top-right corner of the screen after swiping down on your Echo Show.
It's about halfway down the menu.
It's near the bottom of the Device Options menu.
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Choose a factory reset option. You have two options for resetting Alexa and your Echo Show:
- If you have Alexa set up to use smart devices, including smart lights and smart plugs, choose Reset to Factory Defaults but retain Smart Home Device Connections. This option does a factory reset without deregistering your smart devices.
- To completely reset all of your Alexa settings, including your smart devices, select Reset to Factory Defaults.
This resets Alexa and your Echo Show. You can now set up your Echo Show and Alexa like new.

Method 6

Method 6 of 6:

Deregister in the Alexa App

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Open the Amazon Alexa App on your Android, iPhone, or iPad. It has a light blue icon with a white circle on it. If resetting your Echo didn't fix your problem, you can deregister it in the Alexa app to completely erase all of its settings.
- This method will completely erase all of your Alexa settings, skills, smart devices, and preferences. Use this method if other methods did not solve your problem, or if you're planning to sell, give away, or dispose of your Alexa-enabled device.
It's the house icon at the bottom of the app.
It's the icon that resembles an Amazon Echo at the top of the screen.
The "Echo & Devices" menu displays a list of all your Amazon Echo devices. Tap the one you want to reset.
You'll see it at the top-right corner of the screen.
It's the tiny link next to "Registered to" at the bottom of the menu. A confirmation window will appear.
This erases your Echo device and resets Alexa.

Community Q&A

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Question

How do I set up Alexa on a Windows 10 computer?

Community Answer

Download Alexa on the Microsoft App Store and follow the on screen instructions.

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Question

How do I fix Alexa after being unplugged and plugged back in?

Happyella

Community Answer

Try the reset button until the orange light ring turns blue. You can also reread the article and test each suggestion until you find the the way that works.

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Question

How to get it to stop saying Alexa all the time?

W1kiHelper12321

Community Answer

You can change the wake word. Simply ask the Alexa to change it’s name. You can change it to “Echo”, “Amazon”, or “Computer”.

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