How to Reach SeatGeek Support By Phone Number, Chat & Email

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Every way to get in touch with SeatGeek
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SeatGeek is an online platform for buying and selling tickets to concerts, sporting events, and theatre productions. If you have concerns about a recent SeatGeek purchase or ticket sale, contact SeatGeek's customer service. In this article, we'll walk you through all of the ways to get ahold of their Events Experts, from phone to email and more.

SeatGeek Support

To contact SeatGeek about issues with tickets for live events or MLB games, call 888-497-4335 for immediate care, use their Live Chat feature, email checkout@seatgeek.com, or utilize their Help Center.

Section 1 of 5:

SeatGeek Customer Service Phone Number

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  1. Call 888-497-4335 for ticket inquiries and general support.
    SeatGeek's phone number is not readily available on their website, so we contacted the company via the Live Chat function for you. Their chatbot recommends calling 888-497-4335 for immediate live support. Dial the number and listen carefully for any prompts on the other line to connect to a ticket representative.
    • SeatGeek's Event Experts are available from 9 am to 1 am EST.[1]
    • Similarly, phone and instant chat support is available for any last-minute issues within 7 days of your event. Go to the Contact Support page in the SeatGeek app for help.[2]
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Section 2 of 5:

SeatGeek Customer Service Live Chat

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  1. Visit SeatGeek's Help Center page to start a Live Chat.
    Go to SeatGeek's Help Center and tap the chat icon on the bottom right of the page. Choose one of the two pre-selected topics, "Help with a Canceled Event" or "Help with Selling MLB Tickets," or type your question into the chat. If the support bot cannot resolve the issue, you'll be redirected to a live representative.[3]
    • The support bot is available 24/7. SeatGeek's Event Experts are available from 9 am to 1 am EST.[4]
Section 3 of 5:

SeatGeek Customer Service Email

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  1. Step 1 Email checkout@seatgeek.com with any questions or concerns.
    Compose a message to SeatGeek's customer service team using your preferred email provider. Offer a subject that summarizes your issue. Then, detail your issue in the main body of your message. Include the date of your event and an order number to streamline the process.[5]
    • If you're having an issue accessing your tickets, a subject could be "Ticket Inquiry" or "URGENT: Ticket Access Issue."
  2. Step 2 Use the Live Chat feature to fill out an online form for an email response.
    Go to the SeatGeek's Help Center, tap the chat icon, and type in "Contact Support." Then, click "Email" and fill out their online form, providing your email address, subject, and issue description. Include the event date and order number, and attach any files that may support your claim. Submit when you're ready.
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Section 4 of 5:

SeatGeek Customer Service Help Center

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  1. Refer to SeatGeek's FAQ or Help Center for assistance.
    Need to change, cancel, or get a refund after placing a ticket order? No problem! SeatGeek's Help Center is filled with frequently asked questions and articles that may help resolve common concerns. Select one of the top questions or use the search bar for specific inquiries.[6]
    • It's important to note that you can get personalized support by logging into your SeatGeek account.[7]
Section 5 of 5:

FAQs

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  1. Step 1 How can I get a refund on my tickets?
    SeatGeek is a marketplace that allows fans to buy and sell tickets. Therefore, the company cannot refund, cancel, or exchange tickets. Unfortunately, all sales are final. You can only receive a full refund if an event is canceled and not rescheduled.
    • Alternatively, the company may offer credit for use on a future purchase.
    • If you don't want the tickets, re-list them on SeatGeek's Marketplace by tapping "Sell Tickets." Set a price and click "List Tickets." [8]
  2. Step 2 Why can't I access my SeatGeek tickets?
    If you can't access your SeatGeek tickets, log in or create a SeatGeek account using the same email that the tickets were transferred to. Then, go to the Tickets section of your account to accept the transfer.[9]
    • Some tickets are delivered through a third-party service called AXS. Within 24-48 hours of the event, you'll receive an email from AXS prompting you to log in or register to access your tickets.[10]
  3. Step 3 What if SeatGeek isn't the seller of the tickets?
    Check your order confirmation email to review the seller's name and contact information. Your transaction record may also include a contact phone number for the seller. Contact them for any inquiries related to your order.[11]
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References

  1. ↑ https://support.seatgeek.com/hc/en-us/articles/360007287753-How-do-I-contact-SeatGeek-customer-service
  2. ↑ https://support.seatgeek.com/hc/en-us/articles/360007287753-How-do-I-contact-SeatGeek-customer-service
  3. ↑ https://support.seatgeek.com/hc/en-us?utm_source=native_help_center
  4. ↑ https://support.seatgeek.com/hc/en-us/articles/360007287753-How-do-I-contact-SeatGeek-customer-service
  5. ↑ https://platform.seatgeek.com/checkout/guide.html
  6. ↑ https://support.seatgeek.com/hc/en-us?utm_source=native_help_center
  7. ↑ https://seatgeek.com/help
  8. ↑ https://support.seatgeek.com/hc/en-us/articles/360007200094-Can-I-change-cancel-or-get-a-refund-for-my-tickets-after-an-order-is-placed
  9. ↑ https://support.seatgeek.com/hc/en-us/articles/12989813265043-If-someone-sends-tickets-to-my-SeatGeek-account-how-do-I-accept-them
  1. ↑ https://support.seatgeek.com/hc/en-us/articles/360019259953-How-do-I-accept-and-access-tickets-sent-through-AXS
  2. ↑ https://support.seatgeek.com/hc/en-us/articles/360007287753-How-do-I-contact-SeatGeek-customer-service

About This Article

Devin McSween
Co-authored by:
Devin McSween
wikiHow Staff Writer
This article was co-authored by wikiHow staff writer, Devin McSween. Devin McSween is a wikiHow Staff Writer. With a background in psychology, she has presented her research in social psychology at a variety of conferences and has contributed to several manuscripts for publication. At wikiHow, Devin combines her love of writing and research with the goal of bringing accessible information to wikiHow readers that will help them learn and grow. She earned her BS in Psychology from the College of Charleston. This article has been viewed 1,494 times.
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Co-authors: 3
Updated: October 8, 2024
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Categories: Customer Relations
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