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Whether you’re waiting on a MoneyGram order to deposit into your account or you sent a physical MoneyGram order to someone else, you probably want to check on the status of that order. Fortunately, MoneyGram makes it easy to see where your money order is and if it’s been processed yet. To learn how to track your order and contact MoneyGram if needed, read on.
Things You Should Know
- Log into your MoneyGram account to view your transaction history. Or, enter your reference number and last name online.
- Check the status of your money order with the serial number.
- Contact MoneyGram customer service by calling 1-800-542-3590. Or, submit a contact form online.
- Visit a MoneyGram location to pick up your money order. Bring a valid ID and your reference number with you.
Steps
Community Q&A
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QuestionCan I track the MoneyGram if I have the receipt for the money order?Community AnswerYes.
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QuestionIs it possible to track the money to the location it's picked up? Also do they have cameras at these locations? Does the person receiving the MoneyGram have to show ID?Community AnswerYes, You can track down the location of the branch where the money you've sent was claimed, and yes, there are cameras or CCTV. As for the ID question, usually yes, but this may vary from location to location.
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QuestionHow many numbers are in the reference numbers?Community Answer8 digits for MoneyGram and 10 digits for Western Union.
Tips
References
- ↑ https://www.moneygram.com/mgo/us/en/help/faq/sending-money
- ↑ https://www.moneygram.com/mgo/us/en/help/faq/money-orders
- ↑ https://www.moneygram.com/mgo/us/en/help/faq/sending-money
- ↑ https://moneygram.force.com/morrv1/s/?_mode=1&_country=us&_language=en
- ↑ https://www.bbb.org/us/mn/minneapolis/profile/money-orders/moneygram-international-0704-20171
- ↑ https://www.moneygram.com/mgo/us/en/help/faq/receiving-money
- ↑ https://www.moneygram.com/mgo/us/en/help/money-order-replacement
- ↑ https://www.bankofamerica.com/deposits/deposit-holds-faqs/
- ↑ https://www.moneygram.com/mgo/us/en/help/contact
About This Article
To track a MoneyGram money order, enter the reference number you were given into the "Track a Transfer" function on the MoneyGram website. You can also track the order by calling MoneyGram's customer support line at 1-800-666-3947. If you've been sent a physical money order, you can visit a local MoneyGram retail location and ask an agent there to help you determine the status of your order. To learn how to react if your money order has been lost, keep reading!