5 Simple Ways to Fix Stuck Green Screen on Xbox One Console

Fix the green screen of death on your Xbox One console

Written by Rain Kengly

Last Updated: May 23, 2024 Fact Checked

Is your Xbox One stuck on the green startup screen? This error can be caused by outdated software, a corrupted hard drive, or even monitor settings. Here's how to fix your Xbox One when it's stuck on a green screen.

Fixing Xbox One's Green Loading Screen Issue

To hard reset the Xbox One, press and hold the power button on the console for at least 10 seconds.
Download the Offline System Update file on a USB to update your Xbox One manually.
Try a new TV screen or monitor to see if your Xbox One unfreezes.

1

Hard Reset your Xbox One.

Download Article

Reset the Xbox One. This is different from rebooting the console with the controller, and it can be done fairly quickly. Do the following:
- Press and hold the console's power button for at least 10 seconds until it reboots.

2

Perform an offline system update.

Download Article

Use a USB flash drive to do an offline system update. You'll need a flash drive of at least 8GB and formatted as NTFS. Make sure there are no other files on the flash drive^{[1]
X
Research source}
- On a computer, download the Offline System Update file.
- Unzip the file and extract its contents.
- Copy the $SystemUpdate file to the flash drive's root directory.
- Turn off and unplug the console. Wait 30 seconds, and then plug it back in.
- Press and hold the Pair button on the left side of the console and the Eject button on the front of the console.
- Press the Xbox button on the console.
- Continue to hold the Pair and Eject buttons for 10-15 seconds until you hear two tones. Release the buttons after the second tone.
- Plug the USB into your console and select Offline system update.
- Follow the on-screen instructions. When the update is complete, the console will restart and return to the Home screen.

3

Try a new monitor.

Download Article

In some cases, your TV or monitor may be frozen or incompatible with your Xbox One. Try using a spare monitor or a newer TV to see if the screen changes. If it does, the problem lies with your previous screen rather than the console itself.

4

Check your warranty.

Download Article

Get your console repaired under warranty. If your warranty is active, you can send your console in for repairs. You may have a corrupted or damaged hard drive, and this can be properly diagnosed and fixed if you send it in for servicing.^{[2]
X
Research source}
- To check your warranty status, sign into your Microsoft account and view your Devices.
- If your console is no longer under warranty, you may still be eligible for out-of-warranty service for a fee.

5

Factory reset your Xbox One.

Download Article

Reset your console to factory defaults. This will delete all accounts, settings, saved games, and anything not synced with the Xbox network. This should be a last resort to fix your console. Do the following:
- Turn off and unplug the console. Wait 30 seconds, and then plug it back in.
- Press and hold the Pair button on the left side of the console and the Eject button on the front of the console.
- Press the Xbox button on the console.
- Continue to hold the Pair and Eject buttons for 10-15 seconds until you hear two tones. Release the buttons after the second tone.
- Select Reset this Xbox.
- Select Remove everything.