How to Contact Adidas Customer Service by Phone, Email, & Live Chat

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Quick ways to connect with Adidas if there's an issue

Co-authored by Mason Martinez, BA

Last Updated: June 3, 2024 Fact Checked

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By Phone

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Live Chat

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Email or Letter

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Social Media

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In-Person

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Help Center

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FAQ

Did you purchase the wrong size of sneakers or need help accessing your Adidas account? Don’t fret. Contact their customer service team if you have concerns about a recent Adidas order. In this article, we’ll guide you through all the ways to get ahold of their representatives by phone, email, live chat, and more!

Contacting Adidas’ Customer Service

Call 1-800-982-9337 for general Adidas support, order issues, account or billing queries, and more.
Visit Adidas’s Help Page and select the Chat icon for 24/7 Bot service or speak with a rep Monday-Sunday from 5 am to 8 pm PT.
Bring your receipt to return items in-store free of charge within 30 days of purchase in their original condition.

Section 1 of 7:

Adidas Phone Number

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Call 1-800-982-9337 for order inquiries and general support. Dial the number and listen carefully for any prompts on the other line. Press a button for a prompt that matches your issues, and follow the instructions carefully. Remain on the line to connect with an Adidas representative.
- In the United States, Adidas’ phone lines are open Monday through Sunday from 5 am to 8 pm PT.
- Canada: 1-855-823-4327, Monday through Friday 8 am to 7 pm ET.^{[1]
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- Germany: +49 9132 6464101 by phone or +49 6950 070711 on WhatsApp, Monday through Friday, 8 am to 8 pm, or Saturday and Sunday from 9 am to 7 pm GMT.^{[2]
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Call +44 20 7365 7315 for general support in the United Kingdom. In the UK, Adidas offers several ways to contact its representatives at your leisure. Their phone lines are open Monday through Friday between 8 am and 10 pm or Saturdays and Sundays between 9 am and 9 pm.^{[3]
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- Alternatively, you can start a chat on WhatsApp by texting +44 2035 143305.

Section 2 of 7:

Adidas Live Chat

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Visit Adidas’ website to start a Live Chat. Go to Adidas’ Help Page and look for the “Chat” icon on the bottom right corner of the screen. Click on the icon to load a chat. Fill out the “Let’s Get Started” form, which asks for your name, email, and order number (optional). You’ll be redirected to the adiBot. Select from the pre-determined topics or type a message into the chat.^{[4]
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- Support Bot (adiBot) Chat is available 24/7.
- Agent Chat Support is available from 5 am to 8 pm PT, Monday through Sunday.

Section 3 of 7:

Adidas Email or Letter

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Send an email for bulk orders and privacy and media-related inquiries. Need to order 50 gift cards for a company event? Or you’re a journalist trying to get the latest scoop? Send an email to Adidas using the email address you provided. Write a summary of your concern or question. It’s best to provide as much detail as possible to streamline the process, but be careful about providing personal information beforehand.
- Bulk Orders: bulksales@adidas.com^{[5]
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- Legal: privacy.policy@adidas.com^{[6]
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- Media: corporate.press@adidas-group.com
- Investor Relations: investor.relations@adidas.com
- Sustainability: sustainability@adidas-group.com
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Mail a handwritten letter to the corporate office for legal issues. Write a professional letter that details who you are and why you’re writing the letter. Include your contact information so the legal department can reach you at the right place. Address the letter to:^{[7]
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- Adidas America
  Attn: Legal Privacy Policy
  5055 N Greeley Ave
  Portland, OR, 97217

Section 4 of 7:

Adidas Social Media Handles

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Request assistance by tagging Adidas online and/or sending a DM. Social media is a great way to capture a brand’s attention if you have an issue. Tag Adidas on a public post or comment and send a DM follow-up to ensure they see it. It helps if you can have others boost your post by retweeting or sharing it to garner more attention. Adidas is available on:
- Instagram: @adidas
- Facebook: Adidas
- Twitter/X: @adidas or @AdidasUS
- Some Adidas international locations, like the United Kingdom and Germany, use Facebook Messenger for customer inquiries. Go to the company’s Help Center and click “Open Messenger” to be redirected.^{[8]
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Section 5 of 7:

Adidas Locations

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Visit your local Adidas location for product inquiries or returns. If you need to return or exchange an item ASAP or want to avoid contacting a representative online, swing by your local Adidas for online or in-store purchases. Bring the item in its original condition, with all its labels and your receipt. Returning items in-store is free of charge.^{[9]
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- Alternatively, you can return items by mail. Start a return on the website and follow their instructions.^{[10]
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Section 6 of 7:

Adidas Online Help Center

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Refer to Adidas’ FAQ or Help Center for assistance. Need help logging into your account, determining your size, or the status of your online order? Adidas has a Help Center with resources that may resolve frequently asked questions. Select one of the topics for more information on a specific issue.^{[11]
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- Help Categories include Returns and Refunds, Delivery, Size Guide, Ordering, Payment, Company Information, Account Newsletter, Products, Promotion Vouchers, Adidas Runtastic, AdiClub, and Confirmed App.

Section 7 of 7:

FAQ

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Yes! Adidas welcomes feedback about its products and services using one of the contact methods above.^{[12]
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How can you file a claim? Adidas allows customers to file a claim on footwear or apparel products manufactured or purchased within 6 months. To submit a warranty claim, submit photos clearly showing the defect, the article number (a 6-digit numeric or alphanumeric code on the product tag), and the production date. Generally, these are located on the footwear tag on the tongue of the shoe or an apparel tag.^{[13]
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- Specialized products like accessories, baseball equipment, personal care, eyewear, gymnastics, field hockey, licensed apparel, martial arts, watches, and wrestling equipment must be contacted directly through the manufacturer to file a claim. View the manufacturer list here.
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What is Adidas’ return policy? All Adidas returns must be returned within 30 days of purchasing or from delivery. All items must be in their original state and packaging. Try to avoid cutting off any tags. Visit the Adidas website or a retailer to start a return. Once the return is approved, the refund will be initiated.^{[14]
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- Depending on your bank, a refund can take up to 30 days.
- Adidas may offer a refund through an Adidas e-gift card in some scenarios.