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How to resolve issues with Apple Cash when they get in the way
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Is your Apple Cash not working? This is incredibly frustrating, especially when you need to send or receive some money. Unfortunately, there's no one fix to resolve Apple Cash issues, but in this article, we've gathered the best solutions to try and fix this problem. Keep reading to learn more.

Why Your Apple Cash Isn't Working

  • Your Apple Cash is disabled.
  • You need to verify your identity with Apple.
  • You're above one of your account limits.
  • You need to accept a payment manually.
  • You're in an area with bad service and/or no Wi-Fi.
1

Ensure You & the Other Person Meet Qualifications

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  1. To use Apple Cash, both you and the other person (whether they're sending the money or receiving it) must meet a few requirements. You both must:[1]
    • Be residents of the United States
    • Have your devices in the United States
    • Update your device to the latest OS version
    • Have compatible devices[2]
      • All iPhones with Face ID and all iPhones with Touch ID (except the iPhone 5s)
      • iPad Pro, Air, mini, and standard iPad models with Touch or Face ID
      • Apple Watch Series 1 or later
    • Be signed in to iCloud and iMessage with the same Apple ID
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3

Restart Your Device

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  1. Restarting your device can fix a lot of little problems, including small glitches that might be causing your Apple Pay not to work properly. After restarting your device, try using Apple Cash again.
    • iPhone without Home Button: Press and hold the side button and either volume button until the power-off slider appears
    • iPhone with Home Button: Press and hold the side or top button until the power-off slider appears
    • iPad without Home Button: Press and hold the top button and either volume button until the power-off slider appears
    • iPad with Home Button: Press and hold the top button until the power-off slider appears
    • Apple Watch: Press and hold the side button until the power-off slider appears
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4

Update Your Device

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  1. If your operating system is outdated, it can cause several issues with your device. This could include Apple Cash not working as intended. After updating your device, try using Apple Cash again.
    • iPhone or iPad: Go to Settings > General > Software Update. If there's a pending update, tap Download and install. The update may take some time to finish, so plug your device in while it's processing.
    • Apple Watch: Go to Settings > General > Software Update. If there's a pending update, tap Install. It may take some time to finish, so put your Apple Watch on the charger while it processes.
5

Verify your Identity

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  1. If Apple asks you to verify your identity when you try to use Apple Cash, you won't be able to use Apple Cash until you've completed the verification. To verify your identity, do the following:
    • iPhone: Open the Wallet app, select your Apple Cash card, tap the three-dot icon in the upper-right, then tap Card Details > Verify Identity.
    • iPad: Open your Settings app, tap Wallet & Apple Pay, and tap on your Apple Cash card.
    • Apple Watch: Open the Apple Watch app on your iPhone, tap Wallet & Apple Pay, and tap on your Apple Cash card.
      • Follow the on-screen instructions to complete your ID verification. You may need to provide your full name, SSN, date of birth, address, personal history questions, and/or an image of your driver's license or state ID card.
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6

Check Your Account Limits

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  1. There are some limits regarding how much money you can send, receive, and hold with Apple Cash. The reason your Apple Cash isn't working may be due to these limits. These limits are as follows:[4]
    • Balance maximum: $20,000 for verified users, $4,000 for Apple Cash Family users
    • Adding money minimum: $10 for both verified and Family users
    • Adding money maximum: $10,000 for verified users, $2,000 for Family users
      • This is both the single-transaction maximum and the weekly maximum.
    • Sending & receiving minimum: $1 for both verified and Family users
    • Sending & receiving maximum: $10,000 for verified users, $2,000 for Family users
      • This is both the single-transaction maximum and the weekly maximum.
    • Bank transfer minimum: $1 for both verified and Family accounts
    • If your balance is under $1, you can transfer the entire balance to your bank
    • Bank transfer maximum: $10,000 for verified users, $2,000 for Family users
      • The weekly bank transfer maximum is double this ($20,000 for verified users, $4,000 for Family users)
      • Limits don't include fees for Instant Transfers.
13

Contact Apple

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  1. If nothing is fixing your Apple Cash, try contacting contact Apple Support for further individualized help.
    • Call Apple Support by going to Apple Support's website, typing your issue in the search bar (under "Tell us what's happening"), then scrolling down and clicking Call.
      • Select Call Now or Schedule a Call, then enter your information and click Continue. Follow the on-screen prompts to get your call scheduled.
    • Chat with Apple Support online by going to Apple Support's website, typing your issue in the search bar (under "Tell us what's happening"), then scrolling down and clicking Chat.
      • Enter your information and click Continue. Follow the on-screen prompts to start chatting with an Apple Support representative.
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About This Article

Stan Kats
Reviewed by:
Professional Technologist
This article was reviewed by Stan Kats and by wikiHow staff writer, Hannah Dillon. Stan Kats is a Professional Technologist and the COO and Chief Technologist for The STG IT Consulting Group in West Hollywood, California. Stan provides comprehensive technology solutions to businesses through managed IT services, and for individuals through his consumer service business, Stan's Tech Garage. Stan holds a BA in International Relations from The University of Southern California. He began his career working in the Fortune 500 IT world. Stan founded his companies to offer an enterprise-level of expertise for small businesses and individuals. This article has been viewed 4,747 times.
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Co-authors: 4
Updated: June 27, 2024
Views: 4,747
Categories: Apple Pay
Thanks to all authors for creating a page that has been read 4,747 times.

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