How to Cancel a Subscription in PayPal

Co-authored by Nicole Levine, MFA Reviewed by Stan Kats

Last Updated: August 19, 2024 Fact Checked

Do you want to cancel an automatic payment you've set up in PayPal? If you've subscribed to a service using PayPal as your billing method, you can cancel upcoming automatic payments in your PayPal account settings. You will need to use your web browser to cancel these recurring payments, as there's no cancellation option in the PayPal mobile app. This wikiHow article will walk you through canceling a subscription through PayPal using your PayPal Personal or Business account.

Things You Should Know

If you have a personal PayPal account, click the gear icon and select Payments > Manage Automatic Payments to find your recurring payments.
For Business accounts, click your name and go to Account Settings > Money, bank, and cards > Manage Automatic Payments.
It's not possible to cancel subscriptions or automatic payments in the PayPal mobile app.

Method 1

Method 1 of 2:

Personal Accounts

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1
Sign in to https://www.paypal.com. If you're using a computer, you can use any web browser (such as Chrome, Safari, or Edge) to cancel automatic payments and recurring subscriptions in PayPal.
- It's not possible to cancel recurring PayPal payments using the mobile app. If you don't have access to a computer, you can use your Android or iPhone's web browser in desktop mode.
- Chrome: Tap the three-dot menu and select Request desktop site.
- Safari: Tap the Aa icon and select Request Desktop Website.
2
Click the gear icon. It’s at the top-right corner of the page. This takes you to your account settings.
- If you have a PayPal Business account, you'll see your name at the top-right instead of a gear icon. In this case, use the instructions for Business Accounts instead.
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You'll see this in the second row of tabs along the top of the screen.
This button is below "Automatic payments" near the middle of the page.^{[1]
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5
Select the service you want to cancel. Each service with whom you've set up automatic payments appears in the left panel of the page. Clicking a service name brings up information about your past and future payments.
- If a subscription is still active, you'll see "ACTIVE" below the upcoming payment amount in the right panel.
- If you don’t see the service or company's name, either the subscription is inactive, or it’s not set up with PayPal. Contact the company’s customer support team to cancel the subscription.
It’s at the top of the right panel next to "ACTIVE."^{[2]
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The next payment, as well as all subsequent payments, are now canceled.

Method 2

Method 2 of 2:

Business Accounts

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1
Sign in to https://www.paypal.com. If you're using a computer, you can use any web browser (such as Chrome, Safari, or Edge) to cancel automatic payments and recurring subscriptions billed to your PayPal Business account.
- It's not possible to cancel recurring PayPal payments using the mobile app. If you don't have access to a computer, you can use your Android or iPhone's web browser in desktop mode.
- Chrome: Tap the three-dot menu and select Request desktop site.
- Safari: Tap the Aa icon and select Request Desktop Website.
A menu will expand.^{[3]
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This displays all of your account settings.^{[4]
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You'll see this under "BUSINESS PROFILE" in the left panel.
This is a blue link at the bottom of the "Automatic payments" section, which is toward the bottom of the page.^{[5]
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6
Select the service you want to cancel. Each service with whom you've set up automatic payments appears in the left panel of the page. Clicking a service name brings up information about your past and future payments.
- If a subscription is still active, you'll see "ACTIVE" below the upcoming payment amount in the right panel.
- If you don’t see the service or company's name, either the subscription is inactive, or it’s not set up with PayPal. Contact the company’s customer support team to cancel the subscription.
It’s at the top of the right panel next to "ACTIVE."^{[6]
X
Research source}
The next payment, as well as all subsequent payments, are now canceled.

Community Q&A

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Question

I want to cancel a subscription with a vendor; they say I have to let PayPal cancel it as well even though I paid by Visa. What can I do?

Community Answer

You probably have to cancel the subscription both with the vendor and within the PayPal system. If you are sure you did not use PayPal then, to be on the safe side, contact whoever issued the credit card.

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Question

How can I get my money back as soon as possible?

Community Answer

Unfortunately, you'll only be able to cancel upcoming payments, not payments made in the past. Try contacting the service you subscribe to request a refund.

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Question

How do I cancel a recurring charge from a business that was set up in PayPal?

Community Answer

When you sign into PayPal, click the gear icon at the top of the page, click "Payments," "Manage pre-approved payments," and then click the name of the business. You can cancel the recurring payment on that screen.

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Tips

If you've set up a subscription that bills through PayPal on your phone or tablet, the subscription may actually be set up through the App Store (iPhone/iPad) or Play Store (Android). If you don't see the service you're looking for in PayPal, try canceling through the App Store or Play Store instead.

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If you aren't able to cancel your subscription through PayPal, the App Store, or the Play Store, try canceling directly through the site or service you're subscribed to.

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