How to Contact PayPal: 4 Quick Ways to Get Help With Your Account

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Learn how to contact PayPal if you have a question, request, or issue

Written by Hannah Dillon

Last Updated: December 10, 2024 Fact Checked

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Calling PayPal

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Chatting with a Representative

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Contacting PayPal on Social Media

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PayPal's Corporate Address

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Video

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Q&A

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Tips

Are you looking for a way to contact PayPal's customer service team? You can reach a live person for support at PayPal in three ways: Live chat, over the phone, and by messaging on social media. Although there's no way to email PayPal directly anymore, writing to them on Twitter or Facebook is the next best thing. PayPal is available by phone and live chat every day from 6:00 AM to 6:00 PM PT.^{[1]
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Research source} Read on to learn exactly how to call, write, or chat with PayPal support.

Ways to Contact PayPal

To talk to someone via phone in the US, call 1-888-221-1161. In other regions, check for the number on PayPal's contact page.
You can direct message PayPal on Twitter/X at @AskPayPal for help, but remember not to send any private information this way.
While they may not respond via mail, PayPal's corporate address is 2211 North First Street, San Jose, California 95131.

Method 1

Method 1 of 4:

Calling PayPal

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Go to https://www.paypal.com/us/cshelp/contact-us in a web browser. You can also reach this page by clicking Contact at the bottom of any PayPal page.
The contact options appear under "Other ways to contact us."

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It's the phone receiver icon on the right side of the icon row.^{[2]
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You can sign in with your PayPal account by clicking Log in. Otherwise, click call us as guest.
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Dial the displayed phone number. If you're logged in, you'll see a 6-digit passcode, followed by PayPal's support number in your region. Dial the support phone number and have the passcode ready. If you're calling as a guest, you can simply call the number displayed on your screen (without the passcode).
- In the US, PayPal's number is 1-888-221-1161. The number will vary depending on which region you live in.
- The passcode expires after 10 minutes, so place the call right away.^{[3]
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- If you wait too long, refresh the page and click Call us again for a new code.
Once the passcode is verified, you'll be transferred to a representative.

Method 2

Method 2 of 4:

Chatting with a Representative

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1
Go to https://www.paypal.com/us/cshelp/contact-us in a web browser. You can also reach this page by clicking Contact at the bottom of any PayPal page.
- It's not possible to send an email to PayPal anymore, but you can send an email-like message to a chat representative.
- It can take anywhere from a few minutes to a few hours to receive a response. When a representative is ready to chat, you'll be notified via email.
The online chat option appears under "Recommended."
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Click Message us to send PayPal a message. This opens the PayPal assistant, which looks like a typical chat window.^{[4]
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- If you're not already signed in, click Log-in to do so now.
and click the Send button. You may have to send the message multiple times, as the automated chat assistant may try to give you support articles instead.
Now you'll have the chance to type the contents of your message.
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Describe your issue and click the Send button. Your message will be sent to the next available representative.
- You can safely close the window without interrupting your chat. Just check your email periodically to see if you've received a chat response.
- When you receive the email notification from PayPal, click the link in the message to chat with the representative who received your message.

Method 3

Method 3 of 4:

Contacting PayPal on Social Media

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1
Send a direct message to @AskPayPal. If you have a Twitter/X account, it's easy to send a direct message to PayPal. Just go to https://twitter.com/AskPayPal (or search for AskPayPal in the mobile app) and click Send us a private message in their pinned tweet.
- Messaging on Twitter is a terrific way to send a longer message to PayPal. Your message can be up to 10,000 characters long.
- Include your PayPal username or email address in the content of your message for quick help.

Method 4

Method 4 of 4:

PayPal's Corporate Address

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PayPal's corporate headquarters address is 2211 North First Street, San Jose, California 95131.^{[5]
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Community Q&A

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Question

I'm sorry but this system doesn't work. I cannot find a link where I can contact PayPal without logging in, when this is my problem.

Community Answer

Go to paypal.com. Scroll to the bottom and click "Help & Contact." Click "Call customer support." Click "Call as guest." There will be a phone number.

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Question

I am having trouble using the contact form without logging in. Do you have any suggestions? Is there a toll free number I can use to contact them?

Community Answer

This is the only way I have seen to contact PayPal via email without logging in - paypaldotcom/bt/smarthelp/contact-us?email=privacy. I found the link by googling how to contact PayPal and it comes up in one of their answers. The phone number to contact them is eight eight eight to to one one one six one, but every time I have tried it, it is a long wait time.

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Question

I haven't used PayPal for years and would like to start using it. I don't remember my name or password I used back then.

Ari

Community Answer

You can enter your email address connected to that account in the "forgot my password" pop-up. Then, enter the verification code sent to your email. PayPal will then send you a temporary password and instructions to reset your account to the email address associated with your account.

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Tips

Consider checking the Frequently Asked Questions section of PayPal's Help Center for current articles before sending an e-mail or calling PayPal, especially when you have a relatively general question. Doing so will usually provide answers faster.^{[6]
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If you receive a suspicious email from a source claiming to be PayPal, forward that e-mail to spoof@paypal.com. The Help Center will review the contents of the message and let you know if it is real or a scam.

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