How to Contact Roblox

Co-authored by Eric McClure

Last Updated: July 13, 2024 References

Roblox is a popular online game based on building and interacting in an open world. Whether you're a parent with a question about your child's game, or a player that needs help with a technical issue, you may need to contact Roblox directly. There are three ways to reach Roblox. You can call their customer support line at 888-858-2569 and leave a voicemail to receive a call back, fill out their online support form for general issues, or email their customer support directly to ask specific questions.

Method 1

Method 1 of 3:

Calling Roblox Customer Support

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Dial 888-858-2569 to call Roblox customer service. The Roblox customer support line is available 24 hours a day, 7 days a week. It uses an automated menu system and will require you to leave a voice message with your account information before they call you back.^{[1]
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- The customer support number is toll-free.
Tip: The Roblox customer support number is useful if you have a very specific question, but you won't be able to speak to someone directly until they call you back, which may take some time.
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Press 1 if you're under 18 years of age and need help. If you're under 18, Roblox customer support will not speak to you over the phone, but they will provide you with information regarding where you can find help online, including instructions on how to get to their customer support page.
- If you're under 18, enlist an adult to help you call. That way they can talk to someone for you!
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Follow the automated menu prompts based on your issue, question, or concern. You can get information about your Roblox account, billing, or software from the automated menu before it gives you the option to leave a voicemail.
Roblox will call you back after you leave a detailed message about your question or concern. You'll be asked to provide your name, your Roblox account name, and your billing information before you explain what you need help with.

Method 2

Method 2 of 3:

Emailing Roblox Customer Support Directly

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Send your question to info@Roblox.com. While Roblox promotes their online customer support fillable form, they do have a dedicated email address for general questions. It may take slightly longer for them to respond though.^{[2]
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Tip: If you want to appeal a ban or warning, you should email appeals@roblox.com instead.^{[3]
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Include your name, account information, and any relevant billing information in your message. Try to be as detailed as possible about what you need help with.
Roblox doesn't offer live support, so you may need to wait some time for a response. Be patient, and be prepared to answer any questions about additional information that customer support may need to assist you.

Method 3

Method 3 of 3:

Using the Roblox Support Form Online

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Visit the Roblox support page to use the fillable form. This webpage contains the fillable form that you can use to ask Roblox for help with a specific issue. It is Roblox's primary method for responding to customer complaints and concerns.^{[4]
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- You can visit the Roblox support page at https://www.roblox.com/support.
Tip: Customer service can only help you with billing concerns and account issues. If you need information about development or building in-game, visit the Roblox Developer Hub at developer.Roblox.com.^{[5]
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Fill in your contact information at the top. You'll need to enter your name, email address, and Roblox username. If you are younger than 13, you'll have to use your parent's email address. Confirm your email address by entering it twice and check the spelling to confirm that it's correct.
- You don't need to enter your last name in the name section. Your first name is fine.
Because the game is slightly different depending on the platform that you play it on, you'll need to select whether you play the game on a console, PC, or tablet. Beneath that, you'll select the category of your issue or question.^{[6]
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Tip: If you want to report someone for cheating, select “exploit report” as your category.
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Describe your issue or concern at the bottom of the page. Be as detailed as possible. Include relevant details like how an issue has occurred or what the details of an error message are. Make a note about when the issue has occurred as well, just in case they need to refer to the game logs from your playing sessions.^{[7]
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- Roblox customer support will respond to you via email. Check the inbox of the email address that you provided in a few hours for a reply.

Community Q&A

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Question

I cant get into my Roblox account and have tried everything. What can I do?

Community Answer

Contact Roblox support, and they will be able to assist you further.

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How do you get admin on every Roblox game?

Community Answer

Admin is only given when you have permission to be in the game. For example when you get in a hangout game, only a limited number of people may have access to admin. To get admin, you may need to be trusted with the owner or a high rank of the group (if necessary).

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How do I shut down a Roblox game?

Alex

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You are unable to shut down another person's game. However, you can report it if you believe it has inappropriate content. To shut your own game, select your game, click the 3 dots, and select "Shutdown all servers."

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Never share your password with anyone, especially online strangers who say they want to give you "free robux." They are most likely trying to hack your account.
If you break the Roblox TOS, you wont get unbanned from the appeal. If you are not sure if you've broken the TOS, go into your account and check.
If you don’t see your email from Roblox after a few days, check any other email addresses you have and check your junk mail folder.

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