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If something went wrong when you were playing an Activision Blizzard game or while you were trying to log into your account, you probably want to contact them to get help. You might also have a great idea that you can't wait to share, or feedback on how they can improve one of their games. We've rounded up the different ways you can reach out for help or share feedback with the Activision team.

1

Call them to get in touch with customer service.

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2

Reach out to an Activision Support Ambassador for help.

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3

Visit the Activision support page.

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  1. If you're having trouble with your Activision account or one of their games, head to https://support.activision.com/options. Once you get to the main landing page, choose the game you're having trouble with, like Call of Duty War Zone or Guitar Hero Live. Once you do that, select the platform you're using, like PS5 or Xbox One. From there, use the drop-down menu to choose the topic that best fits your problem, like "Game Performance" or "Activision Account." Then, select the specific issue you're dealing with, such as "Forgot my password," "Unable to access account," "Report a bug," or "Can't connect online."[2]
    • Once you've selected the problem you're having, follow the onscreen directions that pop up. For most common issues, you'll be taken to a troubleshooting page. However, some options—like problems with your ranking or stats—will take you to a chat where you can ask a live person for help.
    • If you don't see a choice that helps solve your problem, click "More solutions" for additional help.
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6

Browse Activision's community forum.

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  1. Activision has an active community, so if you have a question, try browsing the forum to see if someone has already answered it. There are tons of posts, so chances are good there will be some helpful information! If no one's asked it before, post it and see if someone comes along who can help you. You can find the Community page at https://support.activision.com/community/s/.
    • From the main page, type your question in the box that says, "Have a Question? Ask here!" As you type, any previous posts that might match your query will come up in a drop-down box.
7

Check the Blizzard website.

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  1. Blizzard's site offers support for their online games. Activision is a parent company to a number of different brands. One of their biggest brands is Blizzard—they're home to games like Warcraft, Diablo, and StarCraft. If you're having trouble with one of those games, try checking Blizzard's support page at https://us.battle.net/support/en/help/.[5]
    • From the main support page, you have a few options for finding help. Either do a search for your issue, choose "Account, App, & Shop," or click on the specific game you're having problems with.[6]
    • If you don't find the answer to your problem in the support pages, you can choose "Still need help? Contact us" to be taken to a form where you can describe your problem and attach any relevant files.
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8

Check out King's support page for help with their games.

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  1. King is one of Activision's popular subsidiaries—they make some of the web's most popular mobile games. If you're having trouble with your King account or a game like Candy Crush Saga, Pet Rescue Saga, or Farm Heroes Super Saga, go to King's contact page at https://soporto.king.com/contact.[7]
    • When you open the contact form, fill it out with your email address, name, the game you're asking about, and the general topic your problem involves. Then, type out your issue in the provided box and submit your form. You should hear back from a representative within a day or two!
12

Send a letter directly to Activision.

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  1. If you have something really important to say, try putting it in a letter. However, keep in mind that if you don't address the letter to a specific person or department, there's a good chance that no one will read it, so take the time to research exactly who you want to be the recipient of your letter.[9]
    • If you have to address a formal business, you can write Mr or Ms.
    • Then put the person's name, title, and business name.
    • After that, write the street, the city-state, and the zip code.
    • Activision's Santa Monica address is: Activision Publishing, Inc. 3100 Ocean Park Boulevard, Santa Monica, CA 90505.
    • Chances are, it will be a lot faster to reach out to Activision through one of their dedicated support channels.
13

File a complaint with the Better Business Bureau.

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  1. If you have a complaint about Activision as a company, visit Activision's BBB page at https://www.bbb.org/us/ca/santa-monica/profile/wholesale-video-games/activision-blizzard-inc-1216-13075134/. Scroll down and click on "File a Complaint," then fill out a form explaining your issue and why you need Activision to contact you.[10]
    • The BBB will email you shortly with a Complaint Case number regarding your complaint. You'll typically receive a response within 14 days, although this isn't always the case.
    • You may receive an email from the BBB stating that Activision replied to your complaint. Activision may also call you or email you directly.
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  • Only use the appropriate email or support channels for the problem you're experiencing. For example, don't use a PR email to complain that your in-game credits got erased.
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About This Article

Luigi Oppido
Reviewed by:
Computer & Tech Specialist
This article was reviewed by Luigi Oppido. Luigi Oppido is the Owner and Operator of Pleasure Point Computers in Santa Cruz, California. Luigi has over 25 years of experience in general computer repair, data recovery, virus removal, and upgrades. He is also the host of the Computer Man Show! broadcasted on KSQD covering central California for over two years. This article has been viewed 475,457 times.
79 votes - 29%
Co-authors: 14
Updated: September 6, 2024
Views: 475,457
Thanks to all authors for creating a page that has been read 475,457 times.

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