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Getting the help you need from a big company like Facebook can be a challenge. To save you time and frustration, we've gathered a current list of every possible way you can contact someone at Facebook or Meta! Read on to learn how to contact Facebook, whether you're a personal user, business partner, advertiser, creator, or press member.
How to Contact Facebook Support
Facebook doesn't have a support phone number or email address, but you can contact them using one of their direct contact forms. You can report scammers, harassment, and abusive Facebook users from their posts, messages, and profiles. If your account was hacked, visit facebook.com/hacked.
Steps
Report a Hacked Account
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Go to https://www.facebook.com/hacked. If somebody hacked your Facebook account and you can no longer log in, you can contact Facebook through this link to get your account back.
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Click My Account is Compromised. You'll only see this option if you're signed out of Facebook. If you don't see it, you're likely signed in using another account, which means you still have access to your account.
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Search for your account. Enter the email address or phone number associated with your Facebook account, then click Search. Once Facebook finds your account, you'll be asked for your password.
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Enter the last password you remember and click Continue. Even if the hacker changed your password, you can enter your previous password to confirm that you really own the account.
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Select why you think your account was hacked. Once you choose the best fitting option, click Continue.
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Click Get started to restore your account. Facebook will now walk you through steps to reset your password and get you back into your account.
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Restore your account. Follow the on-screen instructions to get your account back.
- If the hacker removed your email address from your account and replaced it with another, you can remove it. Facebook will be able to send a recovery link to the previous email address associated with your account.[3]
- You'll also be able to remove any information the hacker added to your account and posts they created while signed in as you.
Business and Partner Support
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If you have a business that uses Facebook Checkout services, you can use chat or email support. If you don't have a business account with checkout services, this will not work. To contact Facebook Support via chat:
- Open your Commerce Manager and select your account.
- Click the Education tab and select Contact Support.
- Select the issue you need help with and type your message.
- Choose either Chat or Email and choose Send.
- If you chose email, you'll get an email response within 24 hours. If you chose Chat, a Facebook Messenger window will open, and a support representative will join the conversation.[5]
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Business accounts can also send messages to Meta for Business. While signed into Facebook with your Business account, head to https://www.facebook.com/MetaforBusiness and click the Message button at the top.
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Media partners have a direct support form. If you're a media partner and have trouble with payment, bugs, or monetization problems, visit https://www.facebook.com/help/contact/478867325828479.
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Get advertising advice from a Facebook marketing expert. If you need help crafting your advertising strategy, fill out the form to request help from one of Facebook's marketing experts at https://www.facebook.com/business/m/facebook-marketing-expert. This program is not available to all advertisers.
Community Q&A
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QuestionDoes Facebook have a contact number?wikiHow Staff EditorThis answer was written by one of our trained team of researchers who validated it for accuracy and comprehensiveness.
Staff AnswerwikiHow Staff EditorStaff AnswerUnfortunately, it does not have a publicly available customer support number. A number with the area code 650 that frequently shows up in online sources as being linked to Facebook is actually a scam number. You’ll need to contact Facebook through their online help center. -
QuestionDoes Facebook offer live chat for customer support?wikiHow Staff EditorThis answer was written by one of our trained team of researchers who validated it for accuracy and comprehensiveness.
Staff AnswerwikiHow Staff EditorStaff AnswerIn general, no. However, if you use Facebook ads and have an active ad account, you can get live chat support by going to facebook.com/business/help and scrolling down to the section labeled “Still need help?” There, you’ll see options to chat live or send an email to support. -
QuestionSome contacted me claiming I won money through a Facebook promotion. Is this real?Community AnswerNo! Facebook does not run a lottery, give away money, or ask for bank or credit card info for any reason. This is a scam. Do not reply to the message.
Tips
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If you're in the Level Up program or Partner program, you can find additional contact methods at http://fb.gg/support.Thanks
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If you need help using the features of Facebook, are experiencing errors, or want to report a problem, the best way to find information is to visit the Facebook Help Center at https://www.facebook.com/help.Thanks
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If you can't find the issue about which you wish to contact Facebook in the Help Center, try looking in the Community section--the posts there are usually better suited to outlying cases.Thanks
Tips from our Readers
- I was locked out of my account for a few days but finally I cleared my browser's cache and tried logging in again and it worked. So if you're dealing with being locked out of your account, maybe give that a try and see if you have any luck.
- You can also try looking for answers in the Facebook Help Center before going through the hassle of trying to contact someone. Sometimes the problem you're having has already been addressed in a topic in the Help Center.
References
- ↑ https://www.facebook.com/help/225602007465207
- ↑ https://www.facebook.com/help/1380418588640631
- ↑ https://www.facebook.com/help/1216349518398524
- ↑ https://www.facebook.com/creators/comment-moderation-and-support?_rdc=1&_rdr
- ↑ https://www.facebook.com/business/help/2476867112525530?id=353836851981351
- ↑ https://www.theverge.com/2021/10/28/22751143/facebook-thumbs-up-like-meta-sign-global-headquarters-replaced
- ↑ https://www.facebook.com/help/1295340050874305?cms_platform=www&helpref=platform_switcher
About This Article
1. Open the Facebook Help Center webpage.
2. Review the options toolbar at the top of the screen.
3. Select a relevant section.
4. Follow Facebook's on-screen instructions.