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Try these simple steps to get your favorite AI chatbot working again
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ChatGPT is a great tool, but just like any piece of technology—sometimes it just doesn't work. What do you do when ChatGPT isn't working? This is certainly a frustrating (and sometimes detrimental) situation, but thankfully, there are a few troubleshooting steps you can do to try and get ChatGPT working again. In this article, we've gathered 13 ways to try and fix ChatGPT when it's not working, including suggesting a few alternative chatbots you can try instead.

1

Use Incognito Mode

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  1. Most browsers will have incognito mode or private browsing mode, and some users have reported that using incognito to access ChatGPT is a workaround when the chatbot won't work.
    • Each browser may call incognito mode something different, but you can usually find an option to open an incognito/private browser window from your browser's File menu.
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2

Check Your Internet Connection

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  1. If your internet isn't working properly, ChatGPT won't work as it should and may give you an error (or won't load at all). First, make sure you're still connected to the internet. If your internet connection isn't stable, try another connection if you're able. Otherwise, try connecting an ethernet cable if you're using Wi-Fi.
    • You may also want to reset your router or contact your ISP if your internet connection is unstable.
    • While it is a bit more advanced, you can also try flushing your DNS cache. On Windows, run the command ipconfig /flushdns in Command Prompt. On Mac Big Sur or later, run the command sudo dscacheutil -flushcache; sudo killall -HUP mDNSResponder in the Terminal.
3

Refresh Your Browser

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  1. If a temporary technical glitch is causing ChatGPT to not work properly, a simple browser refresh can fix it. You can press F5 on your keyboard to refresh your ChatGPT window or click the refresh arrow button at the top of your browser. Each browser may have the refresh button in a slightly different spot, but it's usually at the top of the screen near where you enter a URL.
    EXPERT TIP
    Tyrone Showers

    Tyrone Showers

    Technologist
    Tyrone Showers is a Technologist and the Co-owner of Taliferro Group, an IT consulting company based in Seattle, Washington. With over 35 years of professional experience, he specializes in API Design, e-Commerce, Operational Efficiency, and website development. He has a B.S. in Computer Science from DeVry Institute of Technology.
    Tyrone Showers
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    Create clear prompts for chatGPT. ChatGPT might stop mid-sentence due to temporary server overload from high traffic, or your request requires extra analysis. Try again after a few moments, preferably with a clearer prompt. ChatGPT is constantly learning, and these pauses are becoming less frequent.

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5

Clear Browser Cache

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  1. Your browser keeps a cache of data to help it run more smoothly, but sometimes, this cache becomes corrupt and can cause issues with certain websites. Clearing the cache can help fix any technical glitches that may be causing ChatGPT not to work. Note that clearing your browser data will sign you out of most websites.
    • Microsoft Edge: Click the three-dot menu in the upper-right corner. Select History. In the window that pops up, click the three-dot menu in the upper-right corner. Select Clear browsing data. Select a time range and make sure Cookies and other site data and Cached images and files are checked. Click Clear Now to clear the data.
    • Safari: Click Safari in the upper-left corner and click Settings. Under the Privacy tab click Manage Website Data… and click Remove All. Then go back to the Safari menu, select Clear History…. Select All History and then click the Clear History button.
    • Chrome: Click the three-line menu in the upper-right corner. Select More tools and Clear browsing data. Select a time range and make sure Cookies and other site data and Cached images and files are checked. Click Clear data to clear the data.
    • Firefox: Click the three-dot menu in the upper-right corner. Select History and Clear recent history…. Select a time range and make sure Cookies and Cache are checked. Click Clear Now to clear the data.
    • Opera: Click the Opera logo in the upper-left corner. Select History and Clear browsing data. Select a time range and make sure Cookies and other site data and Cached images and files are checked. Click Clear data to clear the data.
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6

Try a Different Browser

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  1. If refreshing your browser and clearing the cache doesn't fix the issue, you may want to try using ChatGPT on an entirely different browser. Some of the most popular alternative browsers are Google Chrome, Mozilla Firefox, and Opera. If you already use an alternative browser, you could try Microsoft Edge or Safari if you're on a Windows or Mac computer, respectively.
7

Check ChatGPT Server Status

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  1. OpenAI has a server status page showing how each system is doing. If ChatGPT keeps giving you errors or isn't working at all, you might want to check and see if ChatGPT is having server issues.
    • Any tickmark color under ChatGPT that isn't bright green indicates a problem. You can hover the tickmark to see what the issue was and when it happened.
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9

Subscribe to ChatGPT Plus

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  1. ChatGPT Plus users get general access to ChatGPT during peak times and have faster response times. If you keep getting errors or your ChatGPT isn't working, you might want to consider subscribing to ChatGPT Plus.[1]
    • ChatGPT Plus is available for $20 per month.
    EXPERT TIP
    Tyrone Showers

    Tyrone Showers

    Technologist
    Tyrone Showers is a Technologist and the Co-owner of Taliferro Group, an IT consulting company based in Seattle, Washington. With over 35 years of professional experience, he specializes in API Design, e-Commerce, Operational Efficiency, and website development. He has a B.S. in Computer Science from DeVry Institute of Technology.
    Tyrone Showers
    Tyrone Showers
    Technologist

    OpenAI offers a premium subscription called ChatGPT Plus. This subscription provides access to all the latest features of the OpenAI chatbot, including the GPT-4 language model, priority access at peak times, and potentially faster response times. Consider subscribing if these benefits align with your demands.

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11

Use a Different IP address

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  1. This solution works best if you're getting errors about being IP banned from ChatGPT, though it may be worth a shot to see if it fixes other random errors or ChatGPT not working at all.[2] Note that if you were IP banned by OpenAI, you can contact OpenAI to try and reverse the ban. There are a few ways you can get a different IP address:
    • Use a VPN to access ChatGPT. There are many VPN options, but some popular options are NordVPN and ExpressVPN, and the Opera internet browser offers a free in-browser VPN you can try. Ensure you select a VPN server location where ChatGPT is available, or you may encounter more errors. If you already use a VPN, try switching it off and using your network without it—some users have reported this fixes some instances of ChatGPT not working properly.
    • Connect to a different network. Try connecting to a public network like a coffee shop or library, or use your mobile hotspot if you have one.
    • Try resetting your IP address. Before you begin, check your IP address by Googling What's my IP?. Then shut down your computer, unplug your modem and router (or combination device) from the wall, and wait for five minutes. After five minutes, plug your modem and router back in and restart your PC. Check your IP address via Google to see if it has changed. This may not work, depending on how your ISP assigns IP addresses, but it may be worth a try if you're running into IP-related errors.
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About This Article

Luigi Oppido
Co-authored by:
Computer & Tech Specialist
This article was co-authored by Luigi Oppido and by wikiHow staff writer, Hannah Dillon. Luigi Oppido is the Owner and Operator of Pleasure Point Computers in Santa Cruz, California. Luigi has over 25 years of experience in general computer repair, data recovery, virus removal, and upgrades. He is also the host of the Computer Man Show! broadcasted on KSQD covering central California for over two years. This article has been viewed 33,160 times.
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Co-authors: 5
Updated: May 27, 2024
Views: 33,160
Categories: Online Communications
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