How to Check and Listen to Your Xfinity Voice Voicemail

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Written by Darlene Antonelli, MA

Last Updated: June 20, 2024

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Dialing the Number

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Checking Online

This wikiHow teaches you how to listen to your Xfinity voicemail messages on your phone, the Xfinity Connect app, and on Xfinity's website. If you're away from home and don't have internet access, you can check your voicemail by dialing your Xfinity home phone number and pressing the pound (#) symbol.

Quick Guide: Checking Xfinity/Comcast Voicemail from Any Phone

Dial *99 from your Xfinity phone, or your home phone number if traveling.
Press the pound (#) sign when your greeting begins.
Enter your passcode to hear your messages.
You can also listen online by clicking Voice on your Xfinity dashboard.

Method 1

Method 1 of 2:

Dialing the Number

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If you're checking your voicemail from a different phone, call your Xfinity phone number instead. Your phone line will ring until the voicemail picks up.
It's the symbol that looks like a hashtag on your phone's dialpad. You'll be asked to enter your passcode.

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Enter your passcode. After you successfully enter your passcode, you will be able to control and access your voicemail.^{[1]
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- Press 1 for general options, like playing all your voicemails.
- Press 2 for administrative options, like changing your voicemail greeting.
- Press 4 for personal options.

Method 2

Method 2 of 2:

Checking Online

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1
Sign in to https://www.xfinity.com/myaccount. You can access this website from any computer, phone, or tablet.
- If you're not already signed in to your Xfinity account, follow the on-screen instructions to sign in now.
You'll see this in the upper left of the page after you've logged in.
This will take you to Xfinity Connect.
You'll see this on the left side of the page.
When you listen to a message, it's marked as Heard so the light for that message will not appear on your home phone.