How to Reach Temu Customer Service by Chat, Social Media & More

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Get your order issues resolved in minutes with this quick guide

Co-authored by Devin McSween

Last Updated: September 23, 2024 Fact Checked

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Using the App

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Chatting Online

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Contacting Social Media

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Finding Answers to Common Questions

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Sending Mail

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Does Temu have a phone number or email?

If you’re having a problem with a Temu order or an issue with your account, there are several easy ways to get in touch with Temu’s customer service team. For instance, start a chat with Temu through the app or website, or send a DM to one of Temu’s social media accounts. Keep reading to learn how to contact Temu customer service and get your issue solved!

The Best Ways to Contact Temu

Chat with Temu in the app by tapping “You” and then the headphones icon. Then, tap “Contact Us.”
Sign in to the Temu website and click “Chat with Temu” under the “Support” button.
Or, DM Temu on X/Twitter, Facebook, or Instagram.

Section 1 of 6:

Contacting Temu Through the Temu App

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Tap “You,” the headphones icon, and then “Contact Us.” Open the Temu app and tap “You” on the bottom bar. Then, tap the headphones icon in the top right corner. Simply press “Contact Us” to send a support ticket to Temu and start a chat with Temu’s virtual assistant about your issue.^{[1]
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- Have information related to your issue ready, such as your order number.
- If the virtual assistant can’t provide the help you need, they will put you in touch with a live Temu customer service agent.

Section 2 of 6:

Chatting with Temu Online

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Login to your account, go to “Support,” and click “Chat with Temu.” Go to Temu’s homepage and sign into your account. Then, hover over the “Support” button at the top of the page. Simply click “Chat with Temu” to start a conversation with Temu’s virtual assistant and explain the issue you’re having.^{[2]
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- Make sure you have information related to the problem you’re having ready so they assistant can help you, such as your order number.
- If you aren’t getting the support you need from the virtual assistant, they will get a live Temu customer service agent to help you.

Section 3 of 6:

Contacting Temu on Social Media

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Message Temu on X/Twitter, Facebook, or Instagram. A Temu customer service agent might be able to help you with your issue if you send them a message on one of Temu’s official social media accounts. Just clearly explain the problem you’re having in your message.
- The Temu agent might ask for your email address, account username, or order number to help process your request.
- Warning: Do not share personally identifiable information, like your credit card number, in your conversation on social media with the Temu agent.
- Temu’s official social media accounts are:
  - X/Twitter: @shoptemu
  - Facebook: @shoptemu
  - Instagram: @temu
  - TikTok: @temu

Section 4 of 6:

Finding Answers to Common Questions on Temu

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Check Temu’s Support Center for answers to common questions. Temu has an extensive list of frequently asked questions and their answers on their online help center. It’s possible that your issue already has a solution, so check out the Support Center for a quick answer.^{[3]
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- In the Support Center, you can find answers to questions like:

Section 5 of 6:

Sending Mail to Temu

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Temu accepts mail sent to their headquarters in Boston, MA. You may want to contact Temu via regular mail if you need to send them documents or respond to mail they sent you. Temu’s office address is:^{[4]
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- 31 St. James Avenue, Suite 355
  Boston, Massachusetts 02116
- Note: Temu does not accept returns sent to their headquarters. Simply request a return/refund online and Temu will send you a free return label.

Section 6 of 6:

Does Temu have a phone number or email address?

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Temu does not publicly list a customer service line or email address. However, other sites list (888) 495-8368 as Temu’s phone number and help@temu.com as their email address. Just know that these contact methods are not listed on Temu’s website, so there’s no guarantee that they’ll get you support. Try the above ways to contact Temu before calling this number or emailing this address.
- According to other sites, Temu’s phone number is available from 7 am to 11 pm (EST).
- Warning: Do not share personally identifiable information over the phone or in your email message, such as your credit card number.