How to Fix a Grey Screen on Discord: 10 Troubleshooting Tips

Fix Discord's grey screen issue with this easy guide

Co-authored by Rain Kengly Reviewed by Stan Kats

Last Updated: January 2, 2025 Fact Checked

Are you seeing a grey screen on Discord? If you can't see your usual chat and servers, you may have a software bug. This was recently fixed for most users with the recent update, but if you're still facing issues, there are quick ways to do so. Here's how to fix Discord when it's stuck on a grey screen.

Why Is Discord Stuck on a Grey Screen?

If you see a grey screen on Discord, it could mean Discord's having trouble connecting on your device or a software bug. Make sure Discord is updated fully, and then restart it fully. You can also use Ctrl + R to refresh Discord.

1

Update Discord.

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The recent update has solved the grey screen issue for most users. Discord updates automatically, so make sure you're connected to a stable Wi-Fi network when you boot up Discord.

2

Restart Discord.

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Close Discord fully and launch it again. Make sure you aren't just minimizing the program. Find it in the system tray, right-click it, and then click Quit Discord.
- You can also close Discord via the Task Manager.

3

Use CTRL + R to refresh.

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This is the keyboard shortcut to reload pages or programs. Make sure Discord is selected as the main window, and then press the keyboard shortcut. Discord should refresh and reload.

4

Use F5 to refresh the entire screen.

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If Discord didn't reload with the previous method, use F5 to refresh all the content on the entire screen.

5

Clear the cache.

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The cache could contain corrupted data that prevents Discord from loading properly. If you're using a computer, you'll need to delete the app data folder in your system files.
- Windows:
  - Open the File Explorer.
  - Type %appdata%\discord into the file path box.
  - Press Enter.
  - Right-click and delete the Cache, Code Cache, and GPUCache folders.
- Mac:
  - Open the Finder.
  - Click Go > Go to Folder at the top.
  - Type ~/Library/Application Support/discord/ into the text box.
  - Press Enter/Return.
  - Right-click and delete the Cache, Code Cache, and GPUCache folders.

6

Turn off Hardware Acceleration.

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If you're able to get into Discord temporarily, disable Hardware Acceleration while you can. Do the following:
- Click the cog icon.
- Click Advanced.
- Toggle off Hardware Acceleration.

7

Use the website.

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If the desktop app is buggy, try using https://discord.com/. While only a temporary fix, this can be helpful if you need to use Discord immediately.

8

Check your internet.

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Make sure you have a stable internet connection. If you're getting a grey screen on Discord, it could be that you're fully connecting to Discord's servers.
- Verify your connection, and if needed, troubleshoot your network.

9

Update your drivers.

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Other aspects of your computer can affect how certain apps work. Find and update your drivers in Update & Security and Windows Device Manager (Windows) or in the App Store (Mac).

10

Check Discord's status.

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In some cases, Discord may have a system outage that can affect its performance on your device. You can check if all systems are operational at https://discordstatus.com/.^{[1]
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