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Simple troubleshooting tips to fix failed payments, account declines, banking errors, and more.
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Have you seen a "Failed for Your Protection" error on Cash App? It can take different forms, depending on what you're doing, like, "This payment was declined for your protection" and "This payment was canceled for your protection." This error often occurs when there's a security concern regarding your account, but there's usually an easy fix.

1

Verify your account balance.

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Tips

  • Only send payments to family, friends, or businesses you trust. If you're trying to purchase something from a retailer and getting this message, that merchant may be suspicious and not reputable. You can either use a different payment method or shop somewhere else.[5]
  • If you mark the transaction as "I do not recognize," then future transactions from that source will be declined automatically.[6]
  • Respond to any security notifications. When you receive a suspicious bill or transaction, Cash App can flag it and cancel it. To make sure any further payments from that source go through correctly, go to your Activity tab in the app, tap on the declined transaction, and confirm that you recognize that payment.
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About This Article

Stan Kats
Reviewed by:
Professional Technologist
This article was reviewed by Stan Kats and by wikiHow staff writer, Darlene Antonelli, MA. Stan Kats is a Professional Technologist and the COO and Chief Technologist for The STG IT Consulting Group in West Hollywood, California. Stan provides comprehensive technology solutions to businesses through managed IT services, and for individuals through his consumer service business, Stan's Tech Garage. Stan holds a BA in International Relations from The University of Southern California. He began his career working in the Fortune 500 IT world. Stan founded his companies to offer an enterprise-level of expertise for small businesses and individuals. This article has been viewed 19,688 times.
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Co-authors: 3
Updated: August 25, 2024
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