How to Get an Uber Cancellation Charge Waived

Written by Nicole Levine, MFA

Last Updated: December 23, 2023 Tested

This wikiHow teaches you how to request a refund from Uber if you were wrongly charged a cancellation fee. Uber’s policy is to charge $5 to $10 if a trip is canceled 5 or more minutes after a reservation is made, however, they may waive the fee if you are not at fault.

Method 1

Method 1 of 2:

Using the Uber App

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1
Open the Uber app.
- If you are not already signed in to your Uber account, sign in now.
It’s in the top left corner of the screen.

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It’s just beneath the driver’s photo.
7
Select a reason for cancellation. Choose from one of the following options:^{[1]
X
Research source}
- My driver and I couldn’t connect
- My pickup location was incorrect
- My driver cancelled
- The ETA was too long
- The ETA was too short
- My driver asked me to cancel
8
Tap Submit. Uber will review your request and get back to you within a few days.
- Submitting a claim does not guarantee that the fee will be refunded.

Method 2

Method 2 of 2:

Using the Uber Website

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Go to Uber’s fee cancellation page.
2
Select a trip from the list.
- If you are not already signed in to your Uber account, first click Sign In To Get Help and enter your account information. Then you will see a list of your trips.^{[2]
  X
  Research source}
3
Select a reason for cancellation. The available options are:
- My driver and I couldn’t connect
- My pickup location was incorrect
- My driver cancelled
- The ETA was too long
- The ETA was too short
- My driver asked me to cancel
4
Click Submit. Uber will review your claim and get back to you within a few days.
- Submitting a claim does not guarantee that the fee will be refunded.

Community Q&A

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Question

How do I dispute a cancellation fee when the driver showed up late?

Community Answer

When following one of the methods in this wikiHow, select "The ETA was too long" as your reason.

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Question

I booked an Uber ride and waited over 20 minutes. When I called the driver and asked where he was, he told me that he got another passenger to take to the airport and canceled my trip. I was still charged. How do I get the charge canceled?

Community Answer

You can use this article to request a refund, and when it comes time to choose a reason, select "My driver asked me to cancel."

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Question

Uber added the charge back into my account as "credit." Is there any way to get refunded to my bank account?

Community Answer

No, there is not. All you can do is get credited to your account.

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Tips

Cancellation fee amounts vary by city. They usually range between $5 and $10.

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UberPOOL riders who are not at the pickup location within 2 minutes of when the driver arrives will be charged a non-refundable $2 fee.

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