How to Fix the “No Network or Phone Off” Message on Life360

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Diagnose and quickly solve this common Life360 location issue

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IN THIS ARTICLE

1 Check your connection.

2 Check your phone's power settings.

3 Make sure the app has permissions.

4 Update Life360.

5 Change your location settings.

6 Kickstart your Life360 connection.

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Co-authored by Darlene Antonelli, MA Reviewed by Stan Kats

Last Updated: September 11, 2024 Fact Checked

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Do you know what it means if Life360 says "No network or phone off"? This error message can even appear if you have location turned on in your phone's settings, so here's what to do whenever you see that message in Life360.

Fix the "No network or phone off" message on Life360

The first step in getting rid of the "no network or phone off" message is to check your data or Wi-Fi connections. Then make sure your phone doesn't have Low Power Mode or Power Saving enabled and check that the app has the appropriate permissions to work.

Steps

1

Check your connection.

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1. Network connection is important for location services. You can be in an area with poor cell network coverage and no Wi-Fi, which means that Life360 can't constantly find your location, and will result in a "No network or phone off" message.
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2

Check your phone's power settings.

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1. Low power modes will stop Life360's functions. Make sure Low Power Mode on iPhone and Power Saving Mode on Android are off since those modes turn off background functions in Life360 that causes the "No network or phone off" message.

3

Make sure the app has permissions.

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1. Without permissions, Life360 won't work properly. Bluetooth, location, push notifications, motion sensors, Wi-Fi, cellular data, mobile data or data usage, battery optimization, and nearby devices are many of the permissions that Life360 needs to function properly.
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4

Update Life360.

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1. An outdated app can give the "No network…" message. Go to the App Store (iPhone) or the Google Play Store (Android) to update the app.

5

Change your location settings.

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1. Turn on "High accuracy" if it isn't. Instead of just relying on cell towers to get your location, "High accuracy" allows your device to use Bluetooth and Wi-Fi networks to determine your location with more precision.

   • On iPhone, go to Settings > Privacy & Security > Location Services and make sure the toggle is on. Then tap Life360 from the list and tap the toggle next to "Precise Location" to turn it on.
   • For Android, go to Settings > Location > Location Services > Location Accuracy and make sure it's on.
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6

Kickstart your Life360 connection.

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1. Force Life360 to update your location. You might notice that the app is acting funny and showing the "No network or phone off" message if you've switched to a new phone, changed to a different phone, or are logged in on multiple devices. Here's what you need to do to kickstart your Life360 connection:

   • Reset your Life360 account password.
   • Log out of Life360 on your device.
   • Turn off your Android or iPhone for 30 seconds, then turn it back on.
   • Log into Life360 again.
   • Tap the Check In button multiple times to update your location.

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