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If the Microsoft Authenticator app isn't working, you won't be able to sign in to your Microsoft account or other accounts that use two-factor authentication for security. If you're looking for quick fixes for Microsoft Authenticator not working, you've come to the right place. In this article, we'll guide you through some quick fixes for common issues with Microsoft Authenticator on your Android or iPhone.
Things You Should Know
- If Microsoft Authenticator isn't working, make sure notifications are on, your connection is stable, and the app has access to your location.
- If Authenticator stopped working when you switched to a new phone, you'll need to restore from a backup.
- If you have an Android, the Battery Optimization feature can cause Microsoft Authenticator not to work.
Steps
Expert Q&A
Video
Tips
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It is no longer possible to use Microsoft Authenticator from wearables like Apple Watch or Samsung Galaxy Watch.[9]Thanks
References
- ↑ https://support.microsoft.com/en-us/account-billing/common-questions-about-the-microsoft-authenticator-app-12d283d1-bcef-4875-9ae5-ac360e2945dd
- ↑ https://www.samsung.com/us/support/answer/ANS00062618/
- ↑ https://support.microsoft.com/en-us/account-billing/common-problems-with-two-step-verification-for-a-work-or-school-account-63acbb9b-16a1-47b9-8619-6a865e8071a5
- ↑ https://support.google.com/accounts/answer/6179507?hl=en
- ↑ https://support.microsoft.com/en-us/account-billing/troubleshoot-problems-using-microsoft-authenticator-a3a74493-566b-4c2e-b949-a2789bac0fd3
- ↑ https://support.google.com/pixelphone/answer/7015477?hl=en
- ↑ https://support.microsoft.com/en-us/account-billing/back-up-and-recover-account-credentials-in-the-authenticator-app-bb939936-7a8d-4e88-bc43-49bc1a700a40
- ↑ https://www.samsung.com/uk/support/mobile-devices/how-do-i-change-the-date-and-time/
- ↑ https://support.microsoft.com/en-us/account-billing/common-questions-about-the-microsoft-authenticator-app-12d283d1-bcef-4875-9ae5-ac360e2945dd