How to Fix Fitbit Sleep Score Not Working on iPhone or iPad

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Turn your sleep stats back on with the Fitbit app

Co-authored by Chad Denman and Rain Kengly

Last Updated: April 25, 2024 Fact Checked

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• Why is Fitbit not showing my Sleep Score?
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• Troubleshooting
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• Video

|Show more |Show less

Is your Fitbit app not showing your Sleep Score? If you have a Fitbit watch, you can track your sleep habits along with your heart rate. When it's synced to your device, Fitbit will give you a score that indicates your overall sleep quality. Here's what to do if your Fitbit Sleep Score is not working on your iPhone or iPad.

Fixing Your Fitbit Sleep Score Stats on iOS

To see your Fitbit Sleep Score, make sure your watch is secure on your wrist when you sleep. Charge it and sync it to your iPhone or iPad regularly. Keep your watch's firmware updated with the Fitbit app.

Steps

Section 1 of 2:

Why is Fitbit not showing my Sleep Score?

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1. Sleep position and software bugs can affect your Sleep Score. If your Fitbit app isn't showing your sleep stats, you may be wearing your device too loosely. If you see the hours slept, but not the score, this could be due to a sync issue.

   • Keep in mind that Fitbit won't give you a Sleep Score if the reading is less than 3 hours or if your battery is low.
   • To get your Sleep Score working again, follow the troubleshooting steps in the next section.
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Section 2 of 2:

Troubleshooting

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1. 1
   Wear the Fitbit properly. If the Fitbit is too loose on your wrist, it won't be able to get a consistent heart-rate reading. For optimal results, wear your Fitbit about 2-3 finger-widths above your wrist bone. Secure the band in a way that is secure without being too tight.
2. 2
   Restart the app. In some cases, a simple restart can fix any errors. Swipe up from the bottom (or double-press the Home button), and then swipe up on the app to close it. Launch Fitbit again.
3. 3
   Update the Fitbit app. If you don't have automatic updates turned on, you may have missed a recent update. These provide common software fixes.
4. 4
   Update your Fitbit device. Your Fitbit's firmware needs to be updated regularly to continue working properly. Do the following:

   • Charge your Fitbit and keep it nearby.
   • Open the Fitbit app.
   • Tap Today.
   • Tap Devices.
   • Tap your device.
   • Tap Update.
5. 5
   Resync your device. It may take a few tries to properly sync your Fitbit to your iPhone or iPad, especially if it's been some time since the last sync.

   • Make sure Bluetooth is enabled on your device.
   • Open the Fitbit app.
   • Swipe down on the dashboard and hold. Then, release.
   • Wait for your device to sync.
6. 6
   Charge your Fitbit fully. Your device may struggle to sync properly if the battery is low. Make sure it's fully charged before trying to sync again.

   • Use a microfiber cloth to gently clean the charging pins on the back of the watch.
7. 7
   Reinstall the app. Delete the Fitbit app from your device, and then reinstall it again from the App Store.
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