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StubHub is a second hand ticket vendor that allows users to buy and sell pre-purchased tickets – sometimes for events that have already stopped selling admission (last-minute Taylor Swift concert, anyone?). But is it too good to be true? Is StubHub safe to use? Come with us to explore StubHub's buyer and seller policies and determine not only if this website is safe to use but also if it's better than other ticket vendors out there (like Ticketmaster).
Is it safe to buy tickets from StubHub?
Yes, StubHub is a safe, legitimate website for fans to buy and sell their unwanted tickets to concerts, sports games, and other events. StubHub guarantees the tickets sold on their marketplace and offers refunds or replacement tickets to buyers who encounter scams or issues with their orders.
Steps
How to Safely Buy Tickets on StubHub
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Avoid buying tickets for events that haven't started selling admissions. Check the event organizer's official website to find out when they plan on releasing tickets. Once they put them up for sale, start looking at StubHub listings for the event on your desired date, time, and location.[4]
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Read the seller listing to ensure it's fully detailed. The seller should describe exactly what event the tickets are for, the date it's taking place, and the section, row, and seat numbers. If not, that could be a sign that the listing is a scam, so you may want to keep looking.[5]
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Check the seat and row numbers on the tickets to verify they're real. Find pictures or diagrams of the seating in the venue you're planning to attend, and make sure the seat and row numbers on your tickets match up. Also, look for disclosures such as whether the seats are ADA accessible if you or someone in your party has a wheelchair.[6]
- If your tickets don't show seat numbers, that's not necessarily a sign you've been scammed. According to Rich Schefter, the CEO of a ticket brokerage firm, ticket sellers have legitimate reasons for not listing seat numbers.[7] Furthermore, if your ticket is General Admission, there won't be a seat number on it at all.
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Verify that the date and time on the tickets match your event. Look for the official website of the event you want to attend and check the tour schedule for a stop at the venue, date, and time for which you bought your tickets. If they don't match, you may have bought the wrong ticket or been scammed. Reach out to StubHub to resolve the matter.[8]
How to Sell Tickets on StubHub
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Create a StubHub account, click "Sell," and choose your event. After you find the event, select the date. Take care that you find the exact event, date, and time listed on your tickets to avoid buyer confusion.[9]
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Select the type of ticket you want to sell. StubHub allows the sale of mobile as well as paper tickets. It's important to select the right one, as that will determine which delivery method you're supposed to use so the buyer will receive their tickets on time. The ticket types you can sell on StubHub include:[10]
- Mobile Transfer: These are tickets you purchased from another ticket vendor, such as Ticketmaster, and which you'll need to transfer from your account with that vendor to the buyer's email address.[11]
- Mobile QR: These are scannable mobile tickets that come with an image of a QR code. Buyers can access these and other mobile or digital ticket files through StubHub once their purchase is complete.[12]
- Barcode: For this type of ticket, StubHub will require you to provide them with the numbers on the barcode of your ticket. You won't have to send the buyer your original tickets.
- PDF (eTicket): This is a computer file (also accessible on smartphones) that came with your original ticket purchase.
- Paper: These are tickets printed by the official ticket vendor, wristbands, or tickets printed at your home. They must be mailed directly to the buyer through FedEx.[13]
- Pickup: These are original, hard tickets (i.e., paper tickets or wristbands) that buyers will pick up at one of StubHub's Last Minute Services locations. You'll need to send StubHub the ticket so they can have it ready for the buyer to pick up by the day of the event.
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Upload the details about your listing and add a valid credit card. Even if you don't want to get paid through a credit card, StubHub requires one to guarantee the purchase on behalf of their customers. You can choose how you want to receive payment in the last step.[14]
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Click "Create Listing" and wait for buyers to show interest. StubHub will email you once your listing is officially live and for any other notifications about your listing. Buyers will not be able to contact you directly.[15]
Expert Q&A
Video
Tips
References
- ↑ https://www.stubhub.com/legal?section=fp
- ↑ https://support.stubhub.com/articles/61000276300-postponed-rescheduled-or-canceled-events
- ↑ https://support.stubhub.com/articles/61000276300-postponed-rescheduled-or-canceled-events
- ↑ https://finance.yahoo.com/news/watch-4-ticketmaster-stubhub-scams-150009513.html
- ↑ https://www.stubhub.com/legal/?section=sp
- ↑ https://www.firelakearena.com/how-to-avoid-ticket-scams
- ↑ https://www.cbsnews.com/miami/news/buyer-beware-what-you-need-to-know-if-you-use-3rd-party-sites-to-purchase-event-tickets/
- ↑ https://www.firelakearena.com/how-to-avoid-ticket-scams
- ↑ https://support.stubhub.com/articles/61000276377-selling-tickets-on-stubhub
- ↑ https://support.stubhub.com/articles/61000276322
- ↑ https://support.stubhub.com/articles/61000276760
- ↑ https://support.stubhub.com/articles/61000276313
- ↑ https://support.stubhub.com/articles/61000276741
- ↑ https://support.stubhub.com/articles/61000276377-selling-tickets-on-stubhub
- ↑ https://support.stubhub.com/articles/61000276377-selling-tickets-on-stubhub
- ↑ https://www.stubhub.com/
- ↑ https://www.stubhub.com/legal?section=fp
- ↑ https://www.stubhub.com/legal/?section=sp
- ↑ https://www.cbsnews.com/miami/news/buyer-beware-what-you-need-to-know-if-you-use-3rd-party-sites-to-purchase-event-tickets/
- ↑ https://www.stubhub.com/legal/?section=sp
- ↑ https://oag.dc.gov/sites/default/files/2024-07/2024.07.29%20DC%20OAG%20StubHub%20Complaint%20-%20to%20finalize_Redacted%20%281%29.pdf
- ↑ https://www.dictionary.com/browse/ticket-scalper
- ↑ https://www.ticketmaster.com/sell
- ↑ https://help.ticketmaster.com/hc/en-us/articles/9663528775313-How-are-ticket-prices-and-fees-determined
- ↑ https://support.stubhub.com/articles/61000276392-stubhubs-fees-to-buy-and-sell-tickets
- ↑ https://www.stubhub.com/legal?section=fp
- ↑ https://www.investopedia.com/articles/company-insights/090816/stubhubs-top-4-competitors.asp
- ↑ https://www.investopedia.com/articles/company-insights/090816/stubhubs-top-4-competitors.asp
- ↑ https://www.investopedia.com/articles/company-insights/090816/stubhubs-top-4-competitors.asp
- ↑ https://www.investopedia.com/articles/company-insights/090816/stubhubs-top-4-competitors.asp