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The trick to unlocking a 3-part pump mechanism
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Native has a reputation for making great natural products…but also for having notoriously difficult-to-open bottles. If you’re having trouble popping the pump on your Native body wash, you’re not alone. By tightly holding the lock—located directly under the groove on the top half of the pump—and twisting the top counterclockwise, you can get your bottle up and running in no time. Just remember to keep that lock perfectly still!

Things You Should Know

  • The pumping mechanism has three parts—the bottom, which screws onto the bottle, the lock, which is directly under the pump, and the pump itself.
  • Tightly grab the lock (under the groove on the pump) with your finger and thumb, and grab the pump with your other hand.
  • Twist the pump counterclockwise without letting the lock move until the top springs up.
Section 1 of 2:

Unlocking the Pump

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  1. Use two fingers to tightly grab the lock, which is under the groove on the pump, then firmly grasp the top of the pump with your other hand. Slowly turn the pump counterclockwise while keeping the lock completely still. When it’s unlocked, the pump will spring up.[1]
    • The pump mechanism has three parts, the bottom (which screws onto the bottle), then the pump and lid lock, which are connected.
    • Be careful to not unscrew the entire mechanism from the bottle while twisting the pump.
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Section 2 of 2:

Troubleshooting

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  1. If you’re having issues opening the lock, take the whole thing out of the bottle, wipe the body wash off with a paper towel, then grab the bottom two parts of the mechanism and twist the pump counterclockwise.[2]
    • Hold on to the bottom parts with a tissue or paper towel to get an even tighter grip.
  2. Some people find that holding the top of the tube (right below where the pump screws onto the bottle) instead of the lower parts of the mechanism can make it easier to open. Squeeze the top of the tubing with your finger and thumb, then turn the top counterclockwise.[3]
  3. Since the lock is so small, it can be hard to grab onto. Make it easier by wrapping a rubber band around the lock without getting it stuck in the groove (this might take a few tries). Hold the lock steady, and turn the pump counterclockwise.[4]
  4. Occasionally, body wash can get into the mechanism and cause it to get stuck. If you’re still having trouble, run hot water over the pump while holding the lid lock steady and twisting the top counterclockwise.
  5. If your bottle just won’t open, email Native at support@nativecos.com to get help or request a refund.[5] Native is aware of the issue with their pumps and is currently trying to change the design.
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About This Article

Pila Xian
Co-authored by:
Esthetician and Massage Therapist
This article was co-authored by Pila Xian and by wikiHow staff writer, Carmine Shannon. Pila Xian is an Esthetician and Massage Therapist based in Aspen, Colorado. Pila owns and operates Heaven on Earth, a day spa that offers personalized facial and massage therapies, as well as a variety of spa services. She draws on traditions from Hawaii, Thailand, Japan, and Western massage to tailor her massages for each client. Pila has a BBA from Marymount University, a Certificate of Massage from Boulder College of Massage Therapy, and has studied in the art of Lomilomi and Ashiatsu, among other modalities. Heaven on Earth has been featured in Vogue, Glossy, Aspen Sojourner, and more. This article has been viewed 72,632 times.
13 votes - 86%
Co-authors: 2
Updated: December 18, 2023
Views: 72,632
Categories: Soap
Thanks to all authors for creating a page that has been read 72,632 times.

Reader Success Stories

  • Anonymous

    Anonymous

    Aug 5

    "I had tried opening it for about 10 minutes and was about to send it back. I whipped out wikiHow and asked how to..." more
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