Q&A for How to Withdraw from eWallet

To begin, you’ll need to be a transactional account holder with FNB. This gives you access to mobile phone or online banking (you get to choose from a web account or an FNB app). If you don’t have either connection, you can use an ATM in an FNB building. To use, you simply select the eWallet option on the main menu of your web or app account on your mobile phone, add the mobile number and the amount you want to send. The money will be sent to the recipient and they’ll also get instructions on how to withdraw the funds.

To receive money on eWallet, you’ll need a mobile phone. Instructions on withdrawing the money are sent with the transaction and the steps in the article above will walk you through exactly what to do to withdraw the funds once you’ve received them.

The bank provides a way to cancel a mistaken transaction. The moment you realize it needs to be cancelled, contact the FNB eWallet number for mobile phone banking and speak to the assistant. Or, dial *120*321# on your mobile phone, select alternative 4 for "Send Money," then select alternative 5 for "eWallet Reversal" and choose the relevant transaction. Another possible approach is to call the bank’s Complaints Resolution desk.

eWallet enables you to send money via your mobile phone to another person with a mobile phone, using either a web-based account or an app. You need to be a transactional account holder in order to send money this way.

Yes. If your number is linked to your FNB online banking profile. You can even transfer the money into your own account.

Enter *130*277# and select the prepaid option - select top up or buy airtime then select the amount you want to send to yourself, select 1 to confirm and it will automatically be loaded to your number.

Yes. The pin would have expired as it only lasts for 30 minutes and the other for 4 hours. It simply means you would have to request another pin when you are ready to withdraw the money again. The pin you request yourself only lasts for 30 minutes.

You can call the ATM's service line, which should be printed on or near the ATM's keypad. You can also call FNB's customer service line to file a complaint. To avoid issues like this, withdraw money from retailers instead of ATMs.

You have to register. If you have never used eWallet before, the SMS will give you prompts to follow. Once you register, you will select your own pin number, a 5 digit number, which you will use every time you need to request a pin from FNB. The pin can only be used with your cellphone number and acts as a security pin for logging in to your profile. After logging in, you have to request the ATM pin.

It won't work on another bank's ATM. Find another FNB ATM that issues R50 notes, request another pin, then withdraw the cash. Most do not issue R50 notes nowadays.

You can send a minimum of R20 and a maximum of R1500 a day via cellphone banking or the app. On a computer, it's R3000.

It means you have not registered. You need to dial *120*277# to send and register your cellphone per the prompts on the screen. When you register, you need to select a f-ve-digit pin number you will use every time you dial *120*277#.

You can contact FNB directly and ask them to reverse the transaction. They charge R20 for the service and the money is returned in a week or so.

This just means that you do not have any free withdrawal options. You can still withdraw the money, you will just be charged a fee for doing so.

If your PIN expires before you have a chance to withdraw money from your selected service, you will have to wait 24 hours before you can apply for another PIN.

You will need to contact FNB to have the eWallet reversed. The funds will be returned to the sender; however, a reversal fee of about R20 will be charged. Once the money is in the account, it can be resent.

If your PIN has expired, you will need to get a new one. On your phone, using the number the eWallet money was sent to, dial *120*277# to get a new PIN.

The shortest amount of time an eWallet pin is valid for is 4 hours. In the SMS you will have received, it will tell you how long the pin is valid for. You can get a new pin by following the instructions on the SMS.

It will not expire, but there are charges for keeping the money there.

You cannot. You need your phone or the FNB App to get a PIN.

No. An ewallet only allows you to withdraw what you have in that ewallet account; it never goes into overdraft like other accounts.

Dial *120*277# to request a new pin. If you do not have funds then you can dial *130*277# to recharge first.