How to Make Emails Stop Going to Junk: iPhone & iPad Mail

Keep your most important messages out of the spam folder

Written by Nicole Levine, MFA

Last Updated: August 19, 2024 Fact Checked

Are you tired of finding important email messages in your Junk folder? While the Mail app on your iPhone or iPad is great at keeping spam out of your inbox, sometimes it moves the wrong message to Junk. Fortunately, you can restore those messages to prevent emails from the same sender from being flagged as spam in the future. This wikiHow article will teach you how to stop emails from going to the Spam or Junk folder on your iPhone or iPad by flagging them as "Not Junk."

How to Stop Emails Going to Junk on iPhone

There is no way to disable spam filtering, but you can teach the Mail app to stop flagging important emails. Go to your mailboxes and tap "Junk," tap a message to restore, then choose a folder to send it to. The Mail app will flag the email as "Not Junk" and future emails from the sender should arrive in your inbox.

Steps

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It’s the blue icon with a white envelope inside. You’ll usually find it on the home screen.
It’s at the top-left corner of Mail. This opens the Mailboxes menu.

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It’s the icon of a mail bin with an “X” inside.
Icons will appear at the bottom of the screen.
It’s the second icon from the left at the bottom of the screen. A list of folders will appear.
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Tap Inbox. This moves the selected message to the Inbox. Future emails sent by the same email address should now arrive in your Inbox rather than the Junk folder.^{[1]
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- This will only affect emails from the same exact email address. If a sender changes their email address (even if it's from the same domain name), their future messages may be flagged as spam again.
- You may have to repeat this process a few times to prevent the Mail app from miscategorizing a sender as a spammer.
- If a sender's messages keep showing up in your Junk folder, try adding their email address to your contacts. If that doesn't help, contact iCloud support at https://support.apple.com/icloud. Scroll to the bottom of the page and click Start now under "Get Support."

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Tips

You can also mark messages as Not Junk when signed in to iCloud.com on your computer. Just open the Mail app on the iCloud website, open the email in the Junk folder, and then click Not Junk at the top.

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