How to Verify Your Uber Account

Written by Nicole Levine, MFA

Last Updated: May 1, 2024 References

When you sign up for Uber, you can verify your phone number by entering the verification code you receive via SMS. If Uber prompts you to verify your payment method, you can do so by aligning your card in the camera viewfinder. Verifying your Uber account is easy, and we'll show you how!

Quick Steps

Place your credit or debit card on a flat, well-lit surface.
Line up the card so it's within the camera boundaries.
Once the photo is taken, verify the expiration date.
If prompted, scan your photo ID.

Method 1

Method 1 of 2:

Verifying Your Payment Method

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While rare, you may be unexpectedly prompted to “verify” your payment method while making a reservation. This should only happen if there's an issue with the credit card or potential fraudulent activity on the account. No matter the cause, verifying your account by using the app's built-in camera feature will have you up and running in no time.
You will want the app to have a clear, crisp photo of your payment card.

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Once the card is precisely within the boundaries of the green box, the photo will automatically snap.
The app should automatically fill in the expiration date, but double-check the listed date to make sure it matches what's on your card. Click “Done” when you are finished.
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Attach your Photo ID if prompted. Uber may request a photo of your state or country identification card. If so, lay it on a flat surface as you did your payment card, then line it up within the green rectangular boundary. As before, the photo will snap automatically. Click “Done” when you are finished.
- Once the appropriate information is attached, Uber will review your account and take the attached information into consideration.
- You will be notified via email about the status of your verification. If you need any additional help, email Uber support at support@uber.com.

Method 2

Method 2 of 2:

Verifying Your Mobile Number

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When you sign up for an Uber account, you'll need to provide a working mobile phone number so that your account can be confirmed. You can sign up for an Uber account by installing the Uber app from the App Store (iPhone) or Play Store (Android).
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Tap “Register” in the Uber app, then enter your personal information. In the provided blanks, type your name, mobile phone number, e-mail address and a new password. Tap “Next” when you're ready to continue.
- If you receive an error message that says “Mobile number is already in use,” it's because the phone number you entered is already attached to another Uber account.
- If you have another account, try signing in with that instead. If you can't sign in with your other account, tap “I can't change my email or mobile number” and follow the prompts to recover the password.
- If you don't have another account, fill out the form to get help from Uber.
An automated text message containing a 4-digit verification code was sent to the mobile number you provided. This code will need to be entered into the Uber app to confirm your account.
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Enter the 4-digit code when prompted. In most cases, the app will automatically prompt you to enter the verification code shortly after you receive it. If this is the case for you, type it into the field to verify your account.
- If you do not have a text message from Uber, tap “Resend” to receive a new code.
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Enter the 4-digit code when you book your first ride. Some Uber users report not being asked to enter a confirmation code until they book their first ride.^{[1]
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Research source} Once you've set your pickup and destination locations, tap “Request Ride Now.” You will be prompted to enter the 4-digit code that was sent to you via text message.
- If you do not have a text message from Uber, tap “Resend” to receive a new code. When you receive that code, enter it into the app. This will verify your account and have you ready to ride.
- If you still have not received a code, you'll need to report the issue to Uber using a form on their help site.

Common Questions

Why is Uber not verifying me?

If you didn't get the SMS verification code from Uber, you may have accidentally entered your phone number incorrectly. Try re-entering your number. If that doesn't help, contact your carrier to make sure shortcodes are enabled for your account.^{[2]
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Why does Uber keep asking me to verify my identity?

If you're a driver or deliver for Uber Eats, Uber may ask you to verify your identity to ensure you aren't sharing your account. If prompted to verify, you'll be asked to take a photo of yourself, which must match up with your profile photo.^{[3]
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How long does it take to get verified for Uber?

When you sign up to drive for Uber or Uber Eats, it can take up to 48 hours for your documents to be verified.^{[4]
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Why isn't Uber accepting my ID?

Your ID may be rejected if you upload the wrong document, the image quality is poor, or parts of the document are cut out of the frame. Reupload your documents at https://partners.uber.com.^{[5]
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How do you verify yourself on Uber Eats?

If Uber Eats requests more verification, you can fix scan your debit or credit card. To do this, tap the Account icon and go to Wallet > Add Payment Method > Credit or Debit Card, tap the camera icon, and photograph your card.^{[6]
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Tips

Try to remember the expiration date of your payment card so it doesn't expire at an inopportune time.

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Never provide your credit card information over e-mail.

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