How to Contact Telkom: A Step-by-Step Guide

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The best ways to contact Telkom Customer Service

Written by Nicole Levine, MFA

Last Updated: July 13, 2024 Fact Checked

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Calling Telkom Directly

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Chatting with Customer Service

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Using Social Media

Telkom is a South African telecommunications company that specializes in mobile devices and landlines. Whether you have a problem with your coverage or want to figure out how to use certain features of your phone, you may need to reach Telkom directly. To contact Telkom, you can either call the customer service phone number, chat with a representative, or reach out on social media. This wikiHow article will teach you the best ways to contact Telkom to get customer support.

Things You Should Know

To call customer service from your Telkom fixed line phone, dial 10210.
To call from your mobile Telkom phone, dial 081180.
Chat with a representative at https://chat.telkom.co.za, or send a Twitter DM to @TelkomZA.

Method 1

Method 1 of 3:

Calling Telkom Directly

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1
Call 10210 from your Telkom fixed line phone. This number will connect you with a customer service specialist who will help you with any general issue or concern about home phone service. You may need to give them some personal information to verify your identity before they can help you.
- Any call you make to Telkom is free if you call from a Telkom landline or mobile phone.
Tip: To reach a South African number if you don’t live there, you have to dial 01127 before calling the number.^{[1]
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Call 081180 for help with a mobile device or data plan. Dial this number to speak with someone in the Telkom mobile department if you have any questions about your mobile phone or data plan. Before they answer any questions, you may need to verify your identity by providing some personal information.^{[2]
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- If you subscribe to Telkom in Kenya, call Telkom from your mobile phone by dialing 100. If your phone isn't available, dial 020 2221000 from any phone, or send an email to CustomerCare@telkom.co.ke.^{[3]
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This number will connect you to a representative that specializes in sales, who can walk you through service rates, data plans, and phone options. They can help you make purchases over the phone or walk you through how to do it online.

Method 2

Method 2 of 3:

Chatting with Customer Service

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Go https://chat.telkom.co.za. This is the official Telkom customer support chat site.

Tip: The online chat function is only available from 8-5 p.m. South African Standard Time (SAST) during the week, and 8-1 p.m. on Saturday.
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Fill in the customer support information and click Chat. You will need to select your service type (fixed line or mobile), then enter your name, phone number, and email address.
- If prompted, complete the CAPTCHA to enter the chat.
- You have to already have a valid South African telephone number to access the chat window, so you can’t use this option to ask a question if you’re trying to buy your first phone.
After you’ve started the chat, you may need to wait a few minutes for a customer service agent to get to your inquiry. After they’ve responded, you’ll be able to talk directly to the representative in the online chat window. They will ask you to describe your issue, concern, or question, and walk you through a solution.

Method 3

Method 3 of 3:

Using Social Media

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Post a message on the Telkom Facebook page to get their attention. Telkom is incredibly active on their Facebook page and will respond if you comment on one of their posts or message them directly. They will respond by either messaging you back or asking you to send them your phone number so that they can call you. To reach their Facebook page, visit https://www.facebook.com/TelkomZA.^{[4]
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- If you post on Telkom's page publicly, be sure not to include any private information (including your phone number or billing information).
- Telkom also hosts giveaways and contests on their Facebook page.
You can reach out to Telkom on Twitter by sending a direct message to or tweeting at @TelkomZA. They will respond to both comments and direct messages, but it's best to keep any private information in direct messages only.^{[5]
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