This article was co-authored by wikiHow staff writer, Eric McClure. Eric McClure is an editing fellow at wikiHow where he has been editing, researching, and creating content since 2019. A former educator and poet, his work has appeared in Carcinogenic Poetry, Shot Glass Journal, Prairie Margins, and The Rusty Nail. His digital chapbook, The Internet, was also published in TL;DR Magazine. He was the winner of the Paul Carroll award for outstanding achievement in creative writing in 2014, and he was a featured reader at the Poetry Foundation’s Open Door Reading Series in 2015. Eric holds a BA in English from the University of Illinois at Chicago, and an MEd in secondary education from DePaul University.
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There are few organizations on the planet that seem as determined to avoid being contacted as the United States Postal Service, so we totally understand if you’re at your wit’s end. We’re going to do everything in our power to give you the help and info you need, so hopefully your frustration ends here. In this article, we’ll give you all of the contact methods at your disposal and explain where your time is likely best spent. We’ll also cover the common problems folks run into with the USPS, so read on.
Things You Should Know
- Call 1 (800) 275-8777 to contact the USPS’s customer service line. This is your best bet for reaching an actual person.
- Use the “email us” form online if you want to submit a request, help form, or get the info you need.
- You must have a tracking or confirmation number to get past the robo menus on the phone or submit an online request.
- If you don’t have a tracking or confirmation number, you’re probably best off going to a local post office in person to ask for assistance.
Steps
Community Q&A
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QuestionWho can I complain to in reference to a mail carrier stopping in front of my mailbox and not picking up my mail even though the flag was up?wikiHow Staff EditorThis answer was written by one of our trained team of researchers who validated it for accuracy and comprehensiveness.
Staff AnswerwikiHow Staff EditorStaff AnswerYour best bet is to call your local post office branch. Without a tracking number, you can't actually get a person on the phone to even talk to. -
QuestionWho can I contact at the USPS about having someone else's mail forwarded to me?Community AnswerYou can't. Having someone else's mail forwarded to you is illegal. This is mail fraud, and the punishments can be severe.
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QuestionWhere do I find the email address for technical support?DonaganTop AnswererPostalone@email.usps.gov. This is the USPS "Postal One" service, which can answer technical questions.
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About This Article
If you need to contact USPS about specific shipping questions, call customer service at 1 (800) 275-8777. Alternatively, for website related questions, call tech support at 1(800) 344-7770. If it's after hours or if calling isn't convenient, you can also email them at "usps technical support @ mail ps (dot) cust help (dot) com." Finally, if you have comments or suggestions you'd like to convey, fill out a feedback form on their website. To learn how to request refunds or file a claim, keep reading!