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There are many ways to contact Virgin Media UK and Ireland if you encounter any problems or have questions about their services. Virgin Media does not have a contact email address, but you can call, live chat, use community forums, or use a relay service to get the help you need.
Contacting Virgin Media
Virgin Media can be contacted by phone, though the number varies depending on what service you're calling about. To chat online with Virgin Media, go to virginmedia.com/support/help/contact-us (UK) or virginmedia.ie/contact (Ireland)
Steps
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![Step 1 Call 150 from any UK Virgin Media phone or mobile.]()
Call 150 from any UK Virgin Media phone or mobile. The 150 number is free from charges, and is recommended for most questions about broadband, TV, and landline services. This line is open from 8 am to 10 pm, seven days a week.[1]- You may experience a wait time when calling Virgin Media due to the volume of calls they receive. If possible, avoid calling when you are rushed for time.
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![Step 2 Dial 780 for mobile services from any UK Virgin Media mobile.]()
Dial 780 for mobile services from any UK Virgin Media mobile. This number is specifically for questions about mobile services and can only be accessed from a Virgin Media mobile phone. This line is available from 8 am to 10 pm, Monday to Sunday.Advertisement -
![Step 3 Use Virgin Media phone lines when calling from a different provider.]()
Use Virgin Media phone lines when calling from a different provider. These lines are also open seven days per week, from 8 am to 10 pm. These phone numbers work for people in the UK only.[2]- For broadband, TV, landline, and account questions, phone 03454541111*.
- For mobile issues, call 03456000789*.
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![Step 4 Phone 1908 from any phone to contact Virgin Media Ireland.]()
Phone 1908 from any phone to contact Virgin Media Ireland. You will be asked to select an option from technical support or customer support. This is the only number for mobile support.[3]- If you are calling Virgin Media Ireland from abroad, use 0035312458000.[4]
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![Step 1 Select a relevant topic on the contact page of Virgin Media.]()
Select a relevant topic on the contact page of Virgin Media. Both Virgin Media UK and Virgin Media Ireland provide a live, online messaging service with customer service representatives. This is also recommended for most enquiries about broadband. TV, phone, and mobile services.[5]- The Virgin Media UK live chat service is available at https://www.virginmedia.com/support/help/contact-us from 8 am to 8 pm, Monday to Saturday. To access live chat, scroll to the bottom of the page, click No, then click Chat to us online.
- The Virgin Media Ireland live chat service can be found at https://www.virginmedia.ie/contact/ from 9 am to 5 pm, Monday to Saturday.[6]
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2Fill in your details and account number. Make sure that all of your contact information and account details are correct. This will allow the Virgin Media representative to help you as quickly as possible.
- You can use your mobile number instead of your account number in this process.
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3Type up a clear outline of your question or issue. Make it well structured, and include as many details as necessary. Answer any questions that the Virgin Media representative asks, and you will be well on your way to finding answers.
- When outlining your issue, be sure to include what the problem is, how long it has been going on, and the circumstances surrounding its onset. For example, did problems begin when you moved house, or perhaps when you updated your mobile?
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![Step 1 Browse through the Virgin Media community forums.]()
Browse through the Virgin Media community forums. Virgin Media UK and Virgin Media Ireland each provide a community forum where both customers and Virgin Media representatives will answer questions. There are numerous sections for each Virgin Media service.[7]- The UK community forum is at https://community.virginmedia.com.
- The broadband, TV, mobile, phone, and security services of Virgin Media are all well-discussed in the community forums.
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2Use the search bar to find relevant boards. The search bar is at the top of the page, and searching a few keywords about your question or issue will bring up relevant community results. There is a large amount of content in the forums, so it's likely that your problem or question has already been answered.
- Using the community forum may give you results faster than phoning or waiting for a live chat representative to become available.
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![Step 3 Ask a question if your question hasn’t already been answered.]()
Ask a question if your question hasn’t already been answered. Simply sign in to your Virgin Media account, and you will be able to message on the community boards. You can post your question or issue and wait for other customers and staff to respond.
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![Step 1 Call the text relay freephone number on 18001 0800 052 2164.]()
Call the text relay freephone number on 18001 0800 052 2164. This service is for deaf, hard of hearing, or speech-impaired Virgin Media UK customers. The text-to-voice and voice-to-text services are provided by relay assistants.[8] -
![Step 2 Use the video relay service for sign language users.]()
Use the video relay service for sign language users. Customers who use British Sign Language can use their webcam to connect with Virgin Media UK via the video relay service. You will communicate with a qualified sign language interpreter, who will relay the information to the contact team.[9]- The video relay service is available Monday to Friday, 9 am to 8 pm, and Saturday and Sunday, 9 am to 4 pm.
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3Fill in the Virgin Media Ireland alternative contact form. Virgin Media Ireland has a dedicated form for hard-of-hearing, speech-impaired, profoundly deaf, or visually impaired customers. Once you complete the form with your issue and details, they will respond within one working day.[10]
- When you fill out the form, you have the choice of Virgin Media Ireland recording your disability on your account. This may make contacting them faster and more efficient in the future.
Expert Q&A
Tips
Warnings
- When contacting Virgin Media, they will never ask you for your password for any of the services they provide. Report any dodgy requests, emails, or calls to Virgin Media.Thanks
References
- ↑ https://www.virginmedia.com/help/accessibility
- ↑ https://www.virginmedia.com/help/accessibility
- ↑ https://www.virginmedia.ie/contact/
- ↑ https://www.virginmedia.ie/contact/
- ↑ https://www.virginmedia.com/help/contact-us
- ↑ https://www.virginmedia.ie/contact/
- ↑ https://community.virginmedia.com/t5/custom/page/page-id/CommunityHubForums
- ↑ http://www.virginmedia.com/accessibility.html
- ↑ http://www.virginmedia.com/accessibility.html
About This Article
To contact Virgin Media, call 03454541111 for all broadband, TV, landline, and account questions, or call 03456000789 for all mobile inquiries. Alternatively, if you have a UK Virgin Media phone, you can just dial 150 between 8 AM and 10 PM to talk to a representative. You can also contact Virgin Media by visiting the contact page on their website. Once you're on the contact page, select a relevant topic and enter your account details to live chat with a representative. To learn how to contact Virgin Media through their online forums, scroll down!
